FLOORMART ("FLOORMART," "we," "us," or "our") respects your privacy and is committed to protecting personal information in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit https://www.flmfloormart.com/en/ (the "Website"), contact us, request quotations or support, create an account, place orders, submit partnership or franchise inquiries, or otherwise interact with our products, services, and business operations (collectively, the "Services").

FLOORMART operates as a one-stop flooring industry supply chain and service platform serving customers and business partners in multiple regions, including Asia, the Middle East, Europe, and other international markets. Accordingly, personal information may be processed in connection with product supply, technical consultation, logistics, after-sales support, training, and business cooperation activities.

By using our Services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

This Privacy Policy applies to personal information collected through:

• the Website and related online services;
• email, telephone, and customer support communications;
• quotation, order, and delivery processes;
• technical consultation, training, and after-sales services;
• distributor, partner, supplier, or franchise inquiries; and
• our official social media pages and other communication channels that link to or reference this Privacy Policy.

This Privacy Policy also applies to personal information we receive from third parties where permitted by law. It does not apply to third-party websites, platforms, or services that we do not own or control, even if they are linked from the Website. Those third parties maintain their own privacy notices and practices.

The categories of personal information we collect depend on how you interact with us, the products and services you request, the devices you use, and the requirements of applicable law.

Information You Provide Directly

You may provide personal information to us when you fill out forms, contact us, request a quotation, place an order, apply for cooperation opportunities, or otherwise communicate with us. This information may include:

• full name;
• company name;
• job title or professional role;
• email address;
• telephone number;
• country, region, or business address;
• billing and shipping address;
• account login credentials, where account registration is available;
• order details, transaction records, and invoicing information;
• communications you send to us, including emails, messages, attachments, feedback, and support requests;
• project, product, or technical requirements you choose to share with us; and
• information submitted in relation to partnership, franchise, supplier, or other business cooperation opportunities.

If you provide personal information relating to another person, you represent that you are authorized to do so and, where required by law, that you have obtained any necessary consent.

Information Collected Automatically

When you access or use the Website, we and our service providers may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type and identifiers;
• operating system;
• language preferences;
• referring URLs;
• pages viewed and navigation paths;
• date and time of access;
• approximate geolocation derived from IP address; and
• cookie identifiers and similar online identifiers.

Information from Third Parties

We may receive personal information from third parties, including:

• payment service providers;
• shipping, logistics, and fulfillment providers;
• analytics and website hosting providers;
• customer relationship management and communication tools;
• business partners, distributors, or affiliates involved in serving you; and
• publicly available sources or professional networking channels, where permitted by law.

Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a lawful business purpose or required by applicable law. Payment information, where applicable, is generally processed through authorized third-party payment providers. Please do not send sensitive personal information unless specifically requested.

We may use personal information for the following purposes:

• to operate, maintain, and improve the Website and our Services;
• to respond to inquiries, quotation requests, and other communications;
• to process orders, arrange delivery, manage returns, and provide after-sales support;
• to provide technical guidance, product recommendations, and service-related assistance;
• to create and manage user accounts, where applicable;
• to evaluate and manage supplier, distributor, partner, or franchise opportunities;
• to send administrative notices, service updates, and transactional communications;
• to send marketing communications, where permitted by law and subject to your preferences;
• to personalize Website content and improve user experience;
• to analyze usage trends, monitor Website performance, and develop our business;
• to detect, investigate, prevent, or address fraud, security incidents, misuse, or other unlawful activities;
• to comply with legal obligations, regulatory requirements, and lawful requests from authorities;
• to establish, exercise, or defend legal claims; and
• to create aggregated or de-identified data for research, analytics, and operational improvement.

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction that requires a legal basis for processing, we may rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide requested products or services, process transactions, or manage your account or business relationship with us.
• Legitimate interests: where processing is necessary for our legitimate business interests, including customer service, service improvement, fraud prevention, network security, operational management, and business development, provided those interests are not overridden by your rights and freedoms.
• Consent: where we rely on your consent, including for certain cookies or direct marketing activities where required by law.
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, court orders, or lawful requests.
• Vital interests and legal claims: where necessary to protect rights, safety, or to establish, exercise, or defend legal claims.

Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

We may use cookies, pixels, local storage, log files, and similar tracking technologies to operate the Website, remember preferences, analyze usage, improve performance, and support security and communication functions.

These technologies may include:

• strictly necessary cookies, which are required for core Website functionality;
• functional cookies, which help remember preferences and improve usability;
• analytics cookies, which help us understand how visitors use the Website; and
• advertising or similar cookies, if used, to measure campaign effectiveness or deliver more relevant communications in accordance with applicable law.

You may manage cookie preferences through your browser settings and, where available, through any cookie consent or preference tool presented on the Website. Please note that disabling certain cookies may affect Website functionality. Because there is no universally accepted standard for browser-based "Do Not Track" signals, the Website may not respond to such signals unless required by applicable law.

We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

• our affiliates, related entities, and regional business units;
• service providers that support hosting, IT, cloud storage, cybersecurity, analytics, customer service, communication, marketing, payment processing, logistics, fulfillment, and business operations;
• professional advisers such as lawyers, auditors, insurers, consultants, and accountants;
• business partners involved in fulfilling your requests or supporting product, logistics, technical, or after-sales services;
• public authorities, regulators, courts, law enforcement agencies, or other third parties where disclosure is required or permitted by law;
• parties involved in an actual or proposed merger, acquisition, financing, asset sale, joint venture, reorganization, bankruptcy, or similar corporate transaction; and
• any other person or entity where you direct us to do so or where you otherwise consent.

We do not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising in a manner that would require an opt-out under applicable law, unless we provide appropriate notice and any legally required choice mechanism.

Because FLOORMART operates internationally, your personal information may be transferred to, stored in, or accessed from countries outside your country or region of residence, including jurisdictions in which FLOORMART, its affiliates, or its service providers operate. Those jurisdictions may have data protection laws that differ from the laws of your home jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for cross-border data transfers. These safeguards may include reliance on adequacy decisions issued by competent authorities, the European Commission's Standard Contractual Clauses ("SCCs"), the UK International Data Transfer Agreement ("IDTA") or the UK Addendum to the EU SCCs where relevant, approved binding corporate rules, or other lawful transfer mechanisms. Where appropriate, we may also assess the circumstances of the transfer and apply supplementary contractual, technical, or organizational measures.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide requested products and services;
• maintain customer and business relationship records;
• comply with legal, tax, accounting, customs, and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• protect our legitimate business interests.

In particular, transaction records and related commercial data that may contain personal information are generally retained for 3 to 5 years, unless a longer period is required or permitted by law or reasonably needed for tax, accounting, customs, audit, warranty, fraud prevention, dispute resolution, legal claims, or other compliance purposes. When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, encryption where appropriate, system monitoring, vendor management, and internal confidentiality procedures.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of your personal information;
• request restriction of processing in certain circumstances;
• object to certain processing activities, including processing based on legitimate interests;
• request data portability, where applicable;
• withdraw consent where processing is based on consent;
• opt out of direct marketing communications;
• object to or opt out of certain cookie-based tracking technologies where legally required; and
• lodge a complaint with a competent data protection or privacy authority.

To exercise your rights, please contact us at info@flmfloormart.com. We may need to verify your identity before processing your request. Even if you opt out of marketing communications, we may still send you service-related or transactional messages.

If you are located in Hong Kong, FLOORMART will handle your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"), including applicable requirements relating to fair collection, lawful use, retention, security, and data access and correction rights. Where we use personal data for direct marketing in Hong Kong, we will provide any notices required by law, obtain any consent or indication of no objection required before first use, and honor any subsequent opt-out request without charge.

Where our communications are subject to the Unsolicited Electronic Messages Ordinance (Cap. 593) ("UEMO"), we will comply with its applicable requirements. These may include providing accurate sender information, a functioning unsubscribe facility and unsubscribe statement, honoring unsubscribe requests within 10 working days, and, where applicable, refraining from sending relevant commercial electronic messages to numbers listed on applicable Do-Not-Call Registers unless the required consent has been obtained.

To exercise any Hong Kong-specific privacy or marketing preference rights, you may contact us at info@flmfloormart.com or use the unsubscribe method stated in the relevant communication.

If you are a California resident, California law may provide you with additional rights regarding your personal information, subject to certain exceptions. These rights may include the right to:

• know the categories and specific pieces of personal information we collect, use, disclose, and retain;
• request deletion of personal information;
• request correction of inaccurate personal information;
• request information about categories of sources, purposes of use, and categories of third parties to whom personal information is disclosed;
• opt out of the sale or sharing of personal information, if applicable;
• limit the use and disclosure of sensitive personal information, if applicable; and
• not be discriminated against for exercising privacy rights.

For purposes of this Privacy Policy, we do not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising in a way that would trigger a California opt-out requirement, unless we first provide an appropriate notice and mechanism as required by law.

California residents may exercise applicable rights by contacting info@flmfloormart.com. Authorized agents may also submit requests on behalf of California residents where permitted by law and subject to verification.

The Website and Services are intended primarily for business users, customers, and partners and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided personal information to us, please contact info@flmfloormart.com and we will take appropriate steps in accordance with applicable law.

The Website may contain links to third-party websites, tools, plugins, or services. We are not responsible for the privacy, security, or data handling practices of those third parties. Your use of third-party services is subject to the applicable terms and privacy policies of those third parties.

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or data handling practices. When we make changes, we will revise the "Last Updated" date at the top of this Privacy Policy. Material changes may also be communicated through the Website or by other appropriate means where required by law.

Your continued use of the Services after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

FLOORMART Website: https://www.flmfloormart.com/en/ Email: info@flmfloormart.com