Document Name: FLM Official Website Terms of Use (hereinafter the “Terms”).

Purpose: These Terms are intended to regulate users’ access to, browsing of, registration with, login to, and use of the official website of FLM (Floormart) (hereinafter the “Website”), to clarify the rights and obligations between FLM and users, to safeguard the secure and stable operation of the Website, to maintain good online use order, and to reduce legal risks associated with website operations.

Scope of Application: These Terms apply to all individuals, enterprises, and other organizations that access, browse, register with, log in to, or use the Website and its related services.

Welcome to the official website of FLM (Floormart). To safeguard the secure and orderly operation of the Website and to protect the lawful rights and interests of both FLM and users, FLM has formulated these Terms.

Please carefully read these Terms before accessing or using the Website. By accessing, browsing, registering with, logging in to, or continuing to use the Website, you indicate that you have read, understood, and agreed to accept all contents of these Terms. If you do not agree to these Terms, please immediately stop accessing or using the Website.

1.1 Purpose

These Terms are intended to regulate users’ use of the Website and related services, clarify the rights and obligations between FLM and users, ensure the lawful, secure, and stable operation of the Website, and maintain a fair and orderly online environment.

1.2 Scope of Application

These Terms apply to all users who access, browse, register with, log in to, or use the Website.

Regardless of whether a user has completed membership registration, any access to or use of the Website shall be subject to these Terms.

1.3 Acceptance of the Terms

Before accessing or using the Website, users should carefully read these Terms.

A user’s access to, browsing of, registration with, login to, or continued use of the Website shall be deemed to mean that the user has fully read, understood, and agreed to be bound by these Terms and related rules.

If a user does not agree to these Terms, the user should immediately stop accessing or using the Website.

1.4 Composition of the Terms

These Terms, together with the following documents, constitute the complete rules for related services of the Website:

1. (1) the FLM Global Privacy Notice (the "Privacy Notice");
2. (2) the Cookie Policy (if applicable); and
3. (3) other rules, notices, statements, or guidelines published by FLM on the Website.

The above documents, according to their respective scopes of application, together with these Terms, constitute the applicable rules for related services of the Website. If a related document contains specific provisions on a particular matter, such specific provisions shall prevail with respect to that matter.

1.5 Updates to the Terms

FLM has the right to revise these Terms based on changes in laws and regulations, business development needs, website operations, or service adjustments.

Revised Terms will be published on the Website and will take effect as of the date of publication, unless otherwise provided by laws and regulations or unless a different effective time is stated in the announcement.

A user’s continued use of the Website after the revised Terms take effect shall be deemed acceptance of the revised Terms.

1.6 Legal Effect

If any provision of these Terms is held invalid or unenforceable due to changes in laws and regulations, judicial decisions, or other reasons, the validity and enforceability of the remaining provisions of these Terms shall not be affected.

2.1 Positioning of the Website

The Website is primarily used to display FLM’s own-brand products, related products provided by third-party suppliers or partners, and flooring industry solutions, and to provide global customers with product information inquiry, business communication, request for quotation (RFQ), product material downloads, and other related services. It is not used as an online trading platform or e-commerce marketplace.

Except as otherwise agreed in writing by the parties, content displayed on the Website does not constitute any offer of sale, procurement commitment, or legally binding transaction document.

2.2 Website Services

Based on the actual features of the Website, FLM may provide users with services including without limitation:

1. (1) product display and browsing;
2. (2) product search and filtering;
3. (3) product Favorites;
4. (4) product material downloads;
5. (5) news and information browsing;
6. (6) request for quotation (RFQ);
7. (7) Contact Us;
8. (8) membership registration, login, and account management; and
9. (9) other website services that FLM may provide from time to time based on business development.

FLM has the right to add, adjust, optimize, suspend, or terminate the above services based on business development needs, and will publish related notices on the Website as appropriate.

2.3 Website Content

Content published or displayed on the Website, including without limitation product introductions, images, technical parameters, application cases, news, industry information, catalogs, downloadable materials, and other information, is provided solely for users’ reference in understanding FLM products and related business.

Except as otherwise provided by laws and regulations or otherwise agreed in writing by the parties, Website content does not constitute:

1. (1) any product sales contract;
2. (2) any product quality guarantee;
3. (3) any price commitment;
4. (4) any supply commitment;
5. (5) any delivery commitment; or
6. (6) any legally binding commercial offer.

If a user needs formal commercial information, the user should contact FLM through RFQ, business negotiations, or other formal channels.

2.4 Product Search and Browsing

Users may browse, search, and filter product information through the Website.

FLM will make reasonable efforts to maintain the accuracy, completeness, and timely updating of website information. However, due to product upgrades, technical optimization, market changes, or other objective reasons, content displayed on the Website may be subject to update delays or may differ from actual products.

Users should rely on the product materials, quotation documents, contract documents, or other formal commercial documents finally provided by FLM.

2.5 Product Favorites

Members may, based on features provided by the Website, add products of interest to a Favorites list for subsequent browsing, comparison, or inquiry.

The Favorites feature is provided solely for the user’s personal browsing convenience and does not represent:

1. (1) reservation of product inventory;
2. (2) successful product booking;
3. (3) locking of product price;
4. (4) establishment of a transaction relationship; or
5. (5) any commitment by FLM regarding product supply.

2.6 Product Material Downloads

The Website may provide product catalogs, technical materials, product images, installation instructions, promotional materials, and other downloadable files.

Except as otherwise stated in the files, users may download and use such materials only for lawful commercial purposes, and shall not, without authorization:

1. (1) modify the content of the materials;
2. (2) remove copyright notices;
3. (3) republish the materials;
4. (4) use them for misleading promotion; or
5. (5) use them for any commercial purpose not authorized by FLM.

Matters involving intellectual property shall be governed by the relevant provisions of Chapter 6 of these Terms.

2.7 News and Information

News, announcements, industry information, and related content published on the Website are intended solely to introduce FLM’s corporate updates, product information, or industry developments.

Except as otherwise provided by laws and regulations, such content does not constitute investment advice, commercial commitments, or other legally binding statements.

2.8 Contact Us

Users may submit inquiries, opinions, suggestions, or other business needs to FLM through contact methods provided on the Website.

FLM will respond to relevant inquiries based on actual circumstances, but does not guarantee that all inquiries will be responded to within a specific time.

If information submitted by a user involves personal information processing, FLM will process it in accordance with the Privacy Notice.

2.9 Request for Quotation (RFQ)

Users may submit a Request for Quotation (RFQ) or procurement needs through the Website.

Submitting an RFQ only indicates that the user has expressed a procurement intention, and does not constitute:

1. (1) establishment of a transaction between the parties;
2. (2) FLM’s acceptance of an order;
3. (3) confirmation of product supply;
4. (4) confirmation of price;
5. (5) confirmation of delivery timeline; or
6. (6) any other legally binding commercial commitment.

The transaction relationship between the parties shall be subject to the finally signed contract, order, procurement confirmation, or other formal commercial documents.

2.10 Website Operation

FLM will take reasonable measures to maintain the secure and stable operation of the Website, and will continuously optimize website performance and service quality.

If all or part of the Website’s features become temporarily unavailable, access is restricted, data is delayed, or services are interrupted due to any of the following reasons, FLM will take reasonable measures to restore them to the extent permitted by law:

1. (1) system maintenance;
2. (2) software upgrades;
3. (3) server maintenance;
4. (4) network communication failures;
5. (5) abnormalities in third-party services;
6. (6) force majeure;
7. (7) requirements of laws and regulations; and
8. (8) other circumstances beyond FLM’s reasonable control.

2.11 Service Adjustment and Termination

FLM has the right to adjust, optimize, suspend, or terminate services provided on the Website based on laws and regulations, business development, website operations, or security management needs.

If a related adjustment may materially affect users’ rights and interests, FLM will publish an announcement on the Website or provide notice by other reasonable means based on actual circumstances.

3.1 Account Registration

Users may apply to register a member account in accordance with the registration process provided on the Website.

The Website allows users who meet the registration requirements to apply for a member account. Users should provide the information required for registration as prompted on the page and complete email verification. After successful email verification, users may log in to the Website with the corresponding account and use membership-related features.

Information provided by users during registration should be true, accurate, and complete. Users shall not register by impersonating others or using unauthorized information.

If an account cannot be used normally, related services are affected, or other liabilities arise because the user provided false, incorrect, incomplete, or unauthorized information, the user shall bear corresponding liability in accordance with law.

3.2 Email Verification

When registering a member account, users should complete email verification in accordance with the verification process provided on the Website.

Users should ensure that the email address used for registration is true, valid, and able to receive related emails normally, and that they are authorized to use such email address.

Email verification is an important measure for confirming account registration information and safeguarding account security. Users who have not completed email verification may be unable to complete registration, log in, or normally use certain membership features.

3.3 Account Login

After completing registration and email verification, users may log in to their member accounts in the manner provided by the Website.

Users should log in to the Website using accounts lawfully registered by themselves, shall not use others’ accounts without authorization, and shall not allow others to use their member accounts in a manner that may create account security risks.

Operations performed through a member account shall in principle be deemed to have been performed by the account user, except where there is evidence that the account was used without authorization or where laws and regulations provide otherwise.

3.4 Account and Password Security

Users should properly safeguard their member accounts, login passwords, and other information related to account security, and take reasonable measures to prevent theft, impersonation, or unauthorized use of accounts.

Users shall not provide member accounts to third parties by publicly disclosing, sharing, renting, selling, transferring, or otherwise in a manner that may endanger account security.

If a user discovers abnormal logins, password leakage, unauthorized use, or other security risks relating to an account, the user should promptly change the password and contact FLM based on the circumstances.

Losses caused by a user’s failure to reasonably fulfill account security management obligations shall be borne by the responsible party in accordance with law.

3.5 Account Information Management

Users should ensure that information provided during registration and use of a member account is true, accurate, and remains valid.

Based on features currently provided by the Website, certain account information such as registered email address, username, and contact details may not temporarily support user self-modification.

If such information needs to be changed, users may contact FLM based on features then provided by the Website or published contact methods. FLM may, based on account security, identity verification, and business management needs, require users to provide necessary information to verify related requests.

FLM has the right to adjust the manner of member account information management based on website feature upgrades and business development needs.

3.6 Password Management

Users may change or reset account passwords in accordance with features provided by the Website.

When setting passwords, users should use passwords of reasonable security strength to the extent possible, and avoid using information that can be easily guessed or obtained by others.

If a user forgets a password, the user may follow the password reset process provided by the Website.

FLM will not actively require users to provide complete account passwords to any person through unofficial channels. Users should carefully identify any requests for account passwords or other sensitive login information.

3.7 Membership Features

After logging in, members may use corresponding membership services based on features actually provided by the Website, including without limitation:

1. (1) adding products of interest to Favorites;
2. (2) viewing or managing personal Favorites content;
3. (3) using related website features open to members; and
4. (4) other membership services that FLM may subsequently provide based on business development.

Specific membership features shall be determined by the features actually provided by the Website.

Membership itself does not mean that a user is entitled to specific product prices, inventory priority, supply assurance, or other commercial rights, unless otherwise expressly agreed in writing between FLM and the user.

3.8 Account Cancellation

Users may apply to cancel their member accounts through the account cancellation feature provided by the Website.

To safeguard account security, FLM may take necessary identity verification or secondary confirmation measures during the account cancellation process.

After account cancellation is completed, the user will be unable to continue logging in to the Website or using related membership features through that account, and certain personalized features and related data in the original account may be unrecoverable.

Account cancellation does not affect lawful rights and obligations that arose before cancellation, nor does it affect FLM’s fulfillment of data retention, dispute handling, security auditing, or other statutory obligations under applicable laws and regulations.

Matters involving personal information processing and data retention after account cancellation shall be handled in accordance with the Privacy Notice.

3.9 Account Restriction, Suspension, and Termination

If a user falls under any of the following circumstances, FLM has the right, based on the specific circumstances and to the extent permitted by laws and regulations, to take reasonable measures such as warnings, restriction of certain features, suspension of account use, or termination of the member account:

1. (1) violation of these Terms or other applicable rules of the Website;
2. (2) provision of false, misleading, or unauthorized information during registration or use of an account;
3. (3) unauthorized use of another person’s identity or account;
4. (4) use of a member account to engage in illegal, non-compliant, fraudulent, or conduct that infringes others' lawful rights and interests;
5. (5) conduct that may endanger the Website, servers, systems, data, or network security;
6. (6) malicious interference with the normal operation of the Website or abuse of website services;
7. (7) requirements of laws and regulations, regulatory authorities, or judicial authorities to take related measures; and
8. (8) other circumstances involving serious violations of these Terms or that may cause harm to the lawful rights and interests of FLM, the Website, other users, or third parties.

FLM will take corresponding measures based on the nature, severity, and potential impact of the violating conduct.

3.10 Handling After Account Termination

After a member account is cancelled, suspended, or terminated, the user’s permission to use related membership features may be restricted or terminated at the same time.

Cancellation, suspension, or termination of an account does not affect rights and obligations that arose before such action and that should continue to be performed in accordance with law.

For information that must be retained in accordance with law, FLM will handle it in accordance with applicable laws and regulations and the Privacy Notice.

3.11 Adjustment of Account Services

As Website features are upgraded and business develops, FLM may adjust membership registration methods, login methods, account management processes, and membership features.

If related adjustments materially affect the normal use of member accounts, FLM will notify users based on actual circumstances through website announcements, page prompts, email, or other reasonable means.

4.1 Lawful and Reasonable Use

When accessing or using the Website and related services, users should comply with applicable laws and regulations, these Terms, and other applicable rules published on the Website, and should use the Website reasonably in accordance with the principle of good faith.

Users shall not use the Website to engage in any illegal or non-compliant activities, nor shall they engage in any conduct that may infringe the lawful rights and interests of FLM, other users, or third parties, or that may affect the security, stability, and normal operation of the Website.

4.2 Prohibited Conduct

When accessing or using the Website, users shall not engage in conduct including without limitation:

1. (1) publishing, uploading, submitting, transmitting, or otherwise processing content that violates applicable laws and regulations;
2. (2) publishing or submitting false, fraudulent, misleading, insulting, defamatory, infringing, or other improper content;
3. (3) impersonating FLM, FLM employees, other users, or any third party, or otherwise falsely stating a relationship with relevant individuals or organizations;
4. (4) accessing, using, or attempting to access non-public areas, servers, databases, accounts, computer systems, or related networks of the Website without authorization;
5. (5) interfering with, disrupting, attacking, or otherwise affecting the security, integrity, or normal operation of the Website, servers, systems, databases, or related networks;
6. (6) uploading, transmitting, or introducing viruses, Trojan programs, worms, malicious code, or other programs that may cause damage to the Website, user devices, or related systems;
7. (7) circumventing, bypassing, destroying, or attempting to circumvent access controls, security verification, technical protections, or other restriction measures adopted by the Website;
8. (8) copying, republishing, modifying, transmitting, displaying, selling, licensing, or commercially exploiting Website content without authorization;
9. (9) using the Website to engage in fraud, harassment, unfair competition, intellectual property infringement, or other conduct that harms the lawful rights and interests of third parties; and
10. (10) engaging in other conduct that violates applicable laws and regulations or these Terms, or that may cause harm to FLM, the Website, other users, or third parties.

4.3 Automated Access and Data Scraping

Except with FLM’s prior written authorization, or where the Website expressly permits such conduct through publicly available technical means, users shall not use robots, crawlers/spiders, scripts, automated programs, data scraping tools, or other similar technical means to engage in the following conduct with respect to the Website:

1. (1) bulk accessing, scraping, copying, downloading, or collecting Website content;
2. (2) systematically collecting product information, images, technical materials, contact details, or other website data;
3. (3) bulk downloading product catalogs, files, or other materials;
4. (4) bypassing access frequency limits, security measures, or other technical restrictions;
5. (5) imposing unreasonable or excessive load on Website servers or systems; or
6. (6) using scraped or collected data for unauthorized commercial databases, competitive platforms, product catalogs, or other commercial purposes.

These Terms do not restrict public search engines that lawfully enjoy relevant rights from reasonably indexing publicly available pages of the Website in accordance with industry-standard practices; however, such conduct shall still comply with applicable laws and regulations and technical rules lawfully set by the Website.

4.4 Use Related to Artificial Intelligence and Machine Learning

Without FLM’s prior written authorization, users shall not systematically scrape, copy, download, or use Website content for training, developing, optimizing, or evaluating artificial intelligence models, machine learning models, generative AI systems, or other similar technical systems.

Users also shall not use automated technologies to extract product information, images, technical materials, product catalogs, database content, or other protected content from the Website on a large scale for the purpose of establishing or improving third-party commercial products, databases, or competitive services.

Except where expressly permitted by laws and regulations and where such permission cannot lawfully be excluded by contract.

4.5 Reverse Engineering and Technical Restrictions

Except where expressly permitted by applicable laws and regulations and where such permission cannot lawfully be restricted, without FLM’s prior written authorization, users shall not engage in the following with respect to the Website or its related software, programs, and technical systems:

1. (1) reverse engineering;
2. (2) decompilation;
3. (3) disassembly;
4. (4) cracking;
5. (5) unauthorized penetration testing or vulnerability scanning;
6. (6) attempting to obtain source code, non-public interfaces, algorithms, system architecture, or other non-public technical information; or
7. (7) other conduct that may endanger the Website’s technical systems or information security.

4.6 Website and Information Security

Users shall not intentionally take any action that may affect the security, stability, integrity, or availability of the Website.

Users shall not attempt to obtain other users’ accounts, passwords, personal information, commercial information, or other data that they are not authorized to access.

If a user discovers that the Website may have security vulnerabilities, system anomalies, or other information security risks, the user may provide feedback through contact methods published by FLM.

Without FLM’s prior written authorization, users shall not publicly disclose, exploit, or amplify related security vulnerabilities in the name of testing, research, or otherwise, except as otherwise provided by applicable laws and regulations.

4.7 Intellectual Property and Third-Party Rights

When using the Website, users should respect the intellectual property rights, trade secrets, privacy rights, personal information rights, and other lawful rights and interests of FLM and third parties.

Users shall not use the Website to publish, submit, or transmit content they are not authorized to use, nor shall they in any way assist others in committing infringing acts.

Specific rules regarding Website content and FLM’s intellectual property shall be governed by Chapter 6 of these Terms.

4.8 User Responsibility

Users shall bear corresponding liability in accordance with law for their use of the Website and member accounts.

If a user’s violation of applicable laws and regulations or these Terms, or infringement of third-party lawful rights and interests, causes FLM to suffer losses, assume liability, or face lawful third-party claims, the responsible party shall bear corresponding liability in accordance with law.

If FLM incurs reasonable and necessary losses due to a user’s illegal or non-compliant conduct, FLM has the right to seek recovery from the responsible party in accordance with law.

4.9 Handling of Violations

If FLM has reasonable grounds to believe that a user has violated these Terms, applicable laws and regulations, or other Website rules, FLM has the right, based on the nature, severity, and potential impact of the relevant conduct, and to the extent permitted by laws and regulations, to take measures including without limitation:

1. (1) reminders or warnings;
2. (2) restriction of related website features;
3. (3) deletion or blocking of violating content;
4. (4) restriction, suspension, or termination of member accounts;
5. (5) restriction of abnormal or malicious access;
6. (6) adoption of reasonable technical security measures;
7. (7) reporting to or cooperating with investigations by relevant regulatory, judicial, or law enforcement authorities in accordance with law; and
8. (8) taking other necessary measures in accordance with law.

When taking the above measures, FLM will comply with applicable laws and regulations and take reasonable measures commensurate with the related risks based on the specific circumstances.

4.10 Reservation of Lawful Rights

Restrictions on user conduct in this Chapter shall not be construed as limiting lawful rights that users enjoy under applicable laws and regulations and that cannot be excluded or restricted by contract.

If any provision of this Chapter conflicts with mandatory provisions of applicable laws and regulations, the relevant mandatory provisions shall prevail.

5.1 User-Submitted Content

Users may, based on features provided by the Website, submit to FLM information and materials related to website services or business needs, including without limitation:

1. (1) membership registration and account-related information;
2. (2) RFQ and procurement needs;
3. (3) inquiry information submitted through “Contact Us”;
4. (4) product inquiries and business communication information;
5. (5) opinions, suggestions, or feedback;
6. (6) files, images, or other materials voluntarily submitted by users to FLM; and
7. (7) information or content submitted through other Website features.

Where user-submitted content involves personal information, FLM will process it in accordance with the Privacy Notice and applicable laws and regulations.

5.2 Truthfulness of User-Submitted Content

Users should ensure that information and materials submitted to the Website or FLM are true, accurate, and complete, and keep such information valid where reasonably necessary.

Users shall not intentionally submit false, fraudulent, misleading, or illegal information, nor shall they impersonate others or use third-party information without authorization.

If related business cannot be processed normally or other losses are caused because a user intentionally or negligently submits incorrect, false, incomplete, or unauthorized information, the responsible party shall bear corresponding liability in accordance with law.

5.3 Lawfulness of User-Submitted Content

Users should ensure that content they submit complies with applicable laws and regulations and these Terms, and that they have the right to submit and use such content.

User-submitted content shall not:

1. (1) infringe others’ copyrights, trademarks, patents, or other intellectual property rights;
2. (2) infringe others’ trade secrets, privacy rights, personal information rights, or other lawful rights and interests;
3. (3) contain illegal, fraudulent, defamatory, malicious, or other improper content;
4. (4) contain viruses, malicious code, or other content that may affect the security of the Website and related systems; or
5. (5) be used to engage in illegal activities or other conduct that violates these Terms.

5.4 RFQ and Procurement Needs

When submitting an RFQ, procurement needs, or product inquiries through the Website, users should provide information that is as true, accurate, and relevant to actual business needs as possible, so that FLM can evaluate and respond.

A user’s submission of an RFQ or procurement needs only represents an expression of potential procurement or cooperation intention to FLM, and does not mean that a contractual relationship has been established between the parties.

FLM’s receipt, evaluation, response, or provision of a quotation with respect to related information also does not by itself mean that FLM has accepted the user’s order or made a final commitment regarding transaction terms.

Specific transaction terms shall be subject to the contract, order, quotation confirmation document, or other formal commercial documents finally confirmed by the parties.

5.5 Business Inquiries and Contact Us

When users submit business inquiries to FLM through “Contact Us,” email, or other Website channels, FLM may use information provided by users to the extent reasonably necessary to handle the related inquiries.

FLM will handle and respond based on the content of the inquiry and actual business circumstances, but except as otherwise expressly agreed by the parties, does not guarantee that all inquiries will be responded to within a specific period.

Users should not submit passwords, payment information, or other unnecessary sensitive information through public comment areas or other non-essential channels.

5.6 User Feedback and Suggestions

If a user voluntarily submits opinions, suggestions, or general feedback regarding the Website, products, or services to FLM, FLM may, without violating applicable laws and regulations or the parties’ confidentiality obligations, use such feedback to improve the Website, products, or services.

If related feedback contains intellectual property, trade secrets, or other legally protected information belonging to the user or a third party, its use and handling shall be in accordance with applicable laws and regulations and relevant agreements between the parties.

5.7 Necessary Use of User-Submitted Content

To the extent reasonably necessary to provide website services, handle users’ business needs, or fulfill related obligations, users agree that FLM may receive, store, view, copy, transmit, and otherwise necessarily process content they lawfully submit.

Such processing is limited to the following reasonable purposes:

1. (1) providing and maintaining related Website features;
2. (2) handling RFQs, product inquiries, or procurement needs;
3. (3) responding to user inquiries and conducting business communications;
4. (4) providing product materials or related services actively requested by users;
5. (5) maintaining the security of the Website and information systems;
6. (6) handling complaints or disputes, or protecting lawful rights and interests in accordance with law;
7. (7) fulfilling obligations under applicable laws and regulations; and
8. (8) other uses separately agreed to by the user.

These Terms shall not be construed as transferring ownership or intellectual property rights in user-submitted content to FLM.

5.8 Confidential Information

The Website’s general information submission features are not specifically designed to receive highly confidential information of users or third parties.

Except where the parties have signed a confidentiality agreement or otherwise expressly agreed in writing, before submitting content involving trade secrets or other important confidential information through the Website, users should take reasonable confidentiality measures based on actual circumstances and contact FLM through appropriate commercial channels.

For content that the parties have expressly agreed constitutes confidential information, FLM will handle it in accordance with applicable laws and regulations and valid confidentiality agreements between the parties.

5.9 Content Management

If FLM has reasonable grounds to believe that content submitted by a user violates applicable laws and regulations or these Terms, or infringes the lawful rights and interests of third parties, FLM has the right, based on the specific circumstances and to the extent permitted by laws and regulations, to take the following reasonable measures:

1. (1) suspending processing of the related content;
2. (2) restricting display of or access to the related content;
3. (3) deleting or blocking the related content;
4. (4) requiring the user to supplement, modify, or verify related information; and
5. (5) taking other necessary measures in accordance with law.

5.10 Content Review Responsibility

Except as otherwise provided by applicable laws and regulations, FLM does not assume a general, continuous prior review obligation with respect to all content submitted by users.

FLM’s review, handling, deletion, or other management measures with respect to specific user-submitted content do not mean that FLM makes any warranty as to the truthfulness, accuracy, lawfulness, or completeness of all user-submitted content.

Users remain responsible in accordance with law for content they themselves submit.

5.11 Personal Information Processing

Where user-submitted content involves personal information, FLM will process it in accordance with the Privacy Notice and applicable data protection laws and regulations.

When a user submits personal information to FLM on behalf of a third party, the user should ensure that the user has a lawful and appropriate basis for processing, and has fulfilled necessary notice, authorization, or other obligations under applicable laws and regulations.

5.12 Content Retention and Deletion

FLM will reasonably retain related content submitted by users based on the actual needs of providing website services and handling related business, and in accordance with applicable laws and regulations, the Privacy Notice, and internal data management requirements.

Where the relevant processing purpose has been achieved, the retention period has expired, or laws and regulations require deletion, FLM will delete, anonymize, or otherwise appropriately process the related information in accordance with applicable rules, except where laws and regulations require continued retention or FLM otherwise has a lawful basis for retention.

6.1 Ownership of Intellectual Property

The Website and its content are protected by applicable copyright, trademark, patent, and other intellectual property laws and regulations.

Except as otherwise expressly stated, the intellectual property rights in the Website’s overall design, page layout, text, images, videos, graphics, icons, trademarks, logos, product materials, technical materials, product catalogs, promotional materials, downloadable files, software programs, databases, and other Website content belong to FLM or the relevant lawful rights holders.

These Terms do not transfer to users any ownership or intellectual property rights in Website content by reason of users’ access to, browsing of, registration with, login to, downloading from, or use of the Website.

6.2 Authorized Use of Website Content

Subject to compliance with these Terms, users may reasonably browse publicly available content on the Website for the purposes of understanding FLM products, assessing potential procurement needs, conducting normal business communications, or other lawful non-infringing purposes.

For product catalogs, technical materials, and other files for which the Website expressly provides download features, users may download, save, print, or use them internally to the extent reasonably necessary for their normal business activities.

Except as otherwise expressly authorized by FLM or the relevant rights holders, the above use rights constitute only a limited, non-exclusive, non-transferable license to use, and do not mean that users acquire ownership or other intellectual property rights in the related Website content.

6.3 Unauthorized Use

Except as expressly permitted by applicable laws and regulations or with the prior written authorization of FLM or the relevant rights holders, users shall not engage in conduct with respect to Website content including without limitation:

1. (1) copying, modifying, adapting, translating, or creating derivative works;
2. (2) publicly publishing, republishing, transmitting, displaying, or distributing;
3. (3) selling, renting, licensing, sublicensing, or using for other commercial purposes;
4. (4) removing, concealing, or modifying copyright notices, trademark marks, rights statements, or other rights management information;
5. (5) using Website content in ways that may cause source confusion, mislead customers, or damage FLM’s brand image;
6. (6) using Website content to establish product databases, product catalogs, commercial platforms, or other commercial services that compete with FLM or the Website; or
7. (7) otherwise infringing the lawful rights and interests of FLM or the relevant rights holders.

6.4 Trademarks and Brand Identifiers

The FLM and Floormart names, trademarks, logos, brand identifiers, slogans, visual identity elements, and other commercial identifiers displayed on the Website are protected by applicable intellectual property and related laws and regulations.

Without the prior written authorization of FLM or the relevant rights holders, users shall not:

1. (1) use, copy, modify, or display related trademarks and brand identifiers without authorization;
2. (2) apply to register identifiers identical or similar to FLM’s trademarks, trade names, domain names, or brand identifiers;
3. (3) use related identifiers in a manner that may cause the public to mistakenly believe that an authorization, agency, cooperation, affiliation, or other specific commercial relationship with FLM exists; or
4. (4) engage in other conduct that may cause market confusion, brand dilution, or harm to FLM’s lawful rights and interests.

Where third-party trademarks, brand names, or other commercial identifiers are displayed on the Website, related rights belong to their lawful rights holders.

6.5 Product Images and Visual Materials

Product images, application scenario images, renderings, promotional images, and other visual materials displayed on the Website may be created by FLM, commissioned by FLM, used under authorization, or lawfully provided by the relevant rights holders.

Users shall not presume that they may freely copy, republish, or use such images for commercial purposes merely because they are publicly displayed on the Website.

Without authorization from the relevant rights holders, users shall not use Website images for product sales, advertising, commercial promotion, third-party websites, e-commerce platforms, commercial social media accounts, or other commercial scenarios.

6.6 Product Catalogs and Technical Materials

Product catalogs, product manuals, technical parameter sheets, installation instructions, application guides, and other related materials provided by FLM through the Website are primarily intended to help users understand products and conduct normal business activities.

Users may reasonably use the above materials in accordance with Section 6.2 of these Terms, but shall not:

1. (1) modify content that may affect the accuracy of product information without authorization;
2. (2) remove or modify FLM brand identifiers, copyright notices, or other rights information contained therein;
3. (3) make unauthorized commitments or warranties regarding the materials in FLM’s name;
4. (4) repackage related materials and publish them externally as materials created or owned by the user; or
5. (5) use them for other purposes that infringe the lawful rights and interests of FLM or third parties.

6.7 Product Information and Database Content

The selection, organization, classification, arrangement, and database organization of product information on the Website may be protected by copyright, database rights, or other related laws.

Without FLM’s prior written authorization, users shall not systematically copy, extract, reorganize, or reuse large amounts of product data or database content from the Website by manual or automated means.

Users shall not use product data obtained through the Website to establish databases, catalogs, websites, platforms, or other commercial services that substantially compete with FLM, except where expressly permitted by applicable laws and regulations and where such permission cannot lawfully be restricted.

6.8 Software and Technical Systems

Rights in software programs, source code, object code, interface designs, system architecture, algorithms, database structures, and other technical achievements related to the Website belong to FLM or the relevant lawful rights holders.

Except where expressly permitted by applicable laws and regulations and where such permission cannot lawfully be restricted by contract, without the prior written authorization of FLM or the relevant rights holders, users shall not copy, modify, crack, reverse engineer, decompile, disassemble, or otherwise attempt to obtain related non-public technical information.

Other restrictions relating to website security and technical use also apply under the relevant provisions of Chapter 4 of these Terms.

6.9 Third-Party Intellectual Property

The Website may lawfully display or use trademarks, brand names, product materials, images, videos, technical content, or other content protected by intellectual property rights that are provided or owned by third parties.

The intellectual property rights in such content belong to their lawful rights holders.

Lawful display or use of third-party content on the Website does not mean that FLM grants users any intellectual property license with respect to such third-party content.

If users need to use related third-party content, they should obtain lawful authorization from the relevant rights holders themselves.

6.10 Ownership of Rights in User-Submitted Content

Intellectual property rights originally existing in content lawfully submitted by users through the Website shall in principle remain with the users or the relevant lawful rights holders.

A user’s submission of related content does not mean that ownership or intellectual property rights in such content are transferred to FLM.

To the extent reasonably necessary to provide website services, process RFQs, respond to business inquiries, handle user needs, or fulfill related legal obligations, FLM may process user-submitted content in accordance with Chapter 5 of these Terms and the Privacy Notice.

6.11 Intellectual Property Complaints

FLM respects and protects the intellectual property and other lawful rights and interests of others.

If any individual, enterprise, or other organization believes that content displayed on the Website infringes its lawful intellectual property rights, it may submit a related notice to FLM through contact methods published on the Website.

Such notice should, to the extent possible, include:

1. (1) the identity and contact details of the rights holder;
2. (2) valid proof of the relevant rights;
3. (3) the specific location of the allegedly infringing content, or information sufficient to identify such content;
4. (4) the specific grounds for the alleged infringement; and
5. (5) other information reasonably necessary to handle the matter.

After receiving a complete and valid notice, FLM will verify it in accordance with applicable laws and regulations and the specific circumstances, and where necessary take measures such as deletion, blocking, restriction of access, or other reasonable measures.

6.12 Reservation of Rights

Except for the limited use rights expressly granted to users under these Terms, FLM and the relevant rights holders reserve all intellectual property and other lawful rights they enjoy under law.

Any use of Website content shall not exceed the scope expressly permitted by these Terms.

Any rights not expressly granted to users under these Terms shall not be deemed granted to users by implication, estoppel, or otherwise.

7.1 Product Information

The Website may display FLM’s own-brand products as well as product information provided by third-party suppliers, manufacturers, or other partners.

Product names, models, specifications, technical parameters, images, colors, dimensions, weights, packaging, certifications, application instructions, and other related information displayed on the Website are primarily intended to help users understand products and conduct preliminary procurement assessment.

FLM will make reasonable efforts to ensure that product information displayed on the Website is accurate, complete, and updated in a timely manner. However, due to product upgrades, technical adjustments, production batches, supplier information updates, market changes, or other objective reasons, product information displayed on the Website may change or be subject to update delays.

Except as otherwise agreed in writing by the parties, before making a procurement decision, users should rely on the product materials, technical documents, samples, quotations, orders, contracts, or other formal commercial documents finally provided by FLM or formally confirmed by the parties.

7.2 Product Images and Display Effects

Product images, renderings, application scenario images, and other visual materials displayed on the Website are primarily used for product introduction and display.

Due to photography conditions, lighting, display devices, screen settings, image processing, production batches, raw material differences, or other objective factors, products actually received by users may reasonably differ from Website displays in color, texture, appearance, or other visual effects.

For products where color, texture, surface effects, or other visual characteristics are material to the procurement decision, users are advised to verify through samples, physical products, or other methods confirmed by the parties before formal procurement.

7.3 Product Specifications and Technical Parameters

Product specifications, dimensions, weights, technical parameters, performance indicators, application scope, and other technical information displayed on the Website are primarily for general reference.

Actual parameters of different products, models, production batches, manufacturers, or suppliers may differ.

For products involving specific projects, engineering, construction environments, technical standards, or other professional application scenarios, users should independently assess based on actual needs and, where necessary, consult FLM or relevant professionals.

Except as otherwise agreed in writing by the parties, final product specifications and technical requirements shall be subject to technical documents, contracts, orders, or other written documents formally confirmed by the parties.

7.4 Product Certification and Compliance Information

The Website may display certifications, test reports, testing standards, compliance statements, or other qualification information related to products.

Related certification or compliance requirements may differ depending on product type, manufacturing entity, country or region of sale, import requirements, and end-use scenarios.

Display of related certification or compliance information on the Website should not be understood as FLM’s guarantee that all products comply with all laws, regulations, technical standards, or market access requirements of all countries or regions worldwide.

Before procuring products, users should confirm the certifications, permits, labeling, or other compliance conditions required for the relevant products based on the applicable laws, regulations, and regulatory requirements of the final place of sale, import, or use.

If the parties have expressly agreed otherwise on product certification or compliance requirements in formal transaction documents, such written agreements shall prevail.

7.5 Product Suitability

Users should independently assess whether products are suitable for their specific purposes based on their own project needs, construction environments, conditions of use, local laws and regulations, technical standards, and professional requirements. Product information, technical materials, application suggestions, or other general information provided by FLM through the Website do not replace users’ own professional judgment, technical assessment, or judgments that should lawfully be made by professionals. For projects requiring professional design, engineering calculations, construction guidance, or other professional judgment, users should consult persons with corresponding qualifications or professional capabilities based on actual circumstances.

7.6 Product Supply and Inventory

Display of a product on the Website does not mean that the product is in stock at all times or can be provided in the quantities, specifications, or timeframes requested by users.

Product supply may be affected by production plans, inventory levels, raw material supply, supplier arrangements, logistics conditions, destination market requirements, and other factors.

The available quantity, production cycle, and expected delivery arrangements for specific products shall be subject to quotations, orders, contracts, or other commercial documents formally confirmed by the parties.

7.7 Product Pricing

Except as expressly stated on a page, product information displayed on the Website does not represent a fixed or continuously valid quotation by FLM for product prices.

Actual product prices may be determined based on product specifications, procurement quantities, packaging requirements, raw material costs, transportation methods, trade terms, destination, exchange rates, and other commercial factors.

After a user submits an RFQ through the Website, FLM may provide a corresponding quotation based on the specific procurement needs.

The validity period, pricing conditions, and scope of application of a quotation shall be subject to the specific terms in the related quotation documents.

7.8 Inquiries and Quotations

A user’s submission of an RFQ, procurement needs, or other product inquiries through the Website does not constitute a legally binding transaction relationship between the parties.

FLM’s response to an RFQ or provision of a preliminary quotation to a user also does not by itself constitute acceptance of the user’s order.

The final product scope, specifications, quantities, prices, payment terms, trade terms, transportation methods, delivery timelines, quality requirements, certification requirements, after-sales responsibilities, and other transaction terms between the parties shall be subject to the contracts, orders, proforma invoices, or other formal commercial documents finally signed or confirmed by the parties.

If Website information is inconsistent with the parties’ final formal commercial documents, the parties’ finally confirmed formal commercial documents shall prevail.

7.9 Third-Party Products and Information

The Website may display products and related information provided by third-party suppliers, manufacturers, or partners.

FLM may organize, display, or update related information based on business needs, but the intellectual property rights, technical materials, and other related rights in the products may lawfully belong to the corresponding third-party rights holders.

For product information originating from third parties, FLM will manage it within a reasonable scope, but the accuracy, completeness, and timeliness of such information may be affected by information provided by third parties.

Where specific transactions are involved, related product information and responsibilities shall be determined based on the actual supplying entity and the formal commercial documents finally signed or confirmed by the parties.

7.10 Website Information Disclaimer

FLM will make reasonable efforts to maintain the accuracy, completeness, and timeliness of product information and other Website content.

However, to the extent permitted by applicable laws and regulations, FLM does not warrant that all information on the Website will at all times be free from errors, omissions, delays, or technical deviations.

Users should not make material procurement, engineering, technical, or other professional decisions based solely on general information on the Website.

For important information that may affect product selection, project implementation, or transactions, users should confirm through formal commercial channels before making related decisions.

7.11 Limitation of Liability

To the maximum extent permitted by applicable laws and regulations, FLM shall not be liable for losses, damages, or liabilities directly or indirectly caused by:

1. (1) a user’s failure to use products in accordance with product instructions, technical requirements, operating requirements, or reasonable methods of use;
2. (2) a user’s failure to confirm product information through FLM’s formal commercial channels, and instead making procurement, technical judgments, or other commercial decisions based solely on general information displayed on the Website;
3. (3) abnormal information display, access anomalies, or features that cannot be used normally due to the user’s own devices, network environment, browser settings, or third-party services used by the user;
4. (4) interruption of website services, information delays, data anomalies, or other impacts caused by force majeure or other events beyond FLM’s reasonable control;
5. (5) losses caused by third-party websites, third-party services, third-party product information, or other matters not directly controlled by FLM; and
6. (6) other circumstances in which liability may reasonably be limited or excluded under applicable laws and regulations.

Users understand and agree that information provided on the Website is primarily for product display, business communication, and procurement reference, and does not constitute a guarantee of specific transaction outcomes.

However, nothing in these Terms shall exclude or limit any liability that FLM cannot exclude or limit under applicable laws and regulations.

8.1 Third-Party Links

The Website may contain links to third-party websites, platforms, applications, or other internet resources.

FLM provides related links primarily for users’ convenience in obtaining product, industry, business, or other related information. Except as otherwise expressly stated on the Website, the placement of third-party links does not mean that FLM endorses, recommends, warrants, or vouches for the related third parties or the content, products, or services they provide.

When accessing third-party websites or using third-party services, users should themselves read and comply with the terms of use, privacy policies, and other applicable rules of the relevant third parties.

8.2 Third-Party Websites

Third-party websites are independently operated and managed by the corresponding third parties and are not directly controlled by FLM.

The content, features, security, availability, accuracy, and operation of third-party websites are the responsibility of the relevant third parties.

To the extent permitted by applicable laws and regulations, FLM makes no warranty regarding the following matters with respect to third-party websites:

1. (1) truthfulness, accuracy, or completeness of content;
2. (2) continued availability of the website;
3. (3) product or service quality;
4. (4) information security and data protection measures; or
5. (5) other content or services provided by third-party websites.

When deciding to access or use third-party websites, users should independently assess related risks based on actual circumstances.

8.3 Third-Party Services

Certain features of the Website may use or integrate technologies, software, infrastructure, or other services provided by third parties, including without limitation:

1. (1) website hosting and cloud services;
2. (2) content delivery and network security services;
3. (3) website analytics and statistics tools;
4. (4) map or location services;
5. (5) video, image, or other media services;
6. (6) email and communication services; and
7. (7) other third-party technical services that support the normal operation of the Website.

Specific third-party services used may be adjusted based on the Website’s technical architecture and business development.

If third-party services involve the processing of personal information or cookies, related matters shall be handled in accordance with the Privacy Notice, Cookie Policy, and applicable laws and regulations.

8.4 Third-Party Platforms

The Website may provide links or features pointing to social media, video platforms, industry platforms, or other third-party platforms.

After users access third-party platforms through related links, their use will be subject to the rules of the corresponding third-party platforms.

Third-party platforms may independently collect or process user information. Related information processing activities are the responsibility of the third parties in accordance with their own privacy policies and applicable laws and regulations.

Before using related third-party platforms, users should themselves understand their terms of service and privacy policies.

8.5 Content Provided by Third Parties

The Website may display or cite information, materials, or content provided by suppliers, manufacturers, partners, or other third parties.

FLM will reasonably manage related content based on actual business needs, but information provided by third parties may be affected by information sources, update timing, or other objective factors.

For specific products or transactions, users should rely on the formal commercial documents finally confirmed by the parties and the actual condition of the related products.

If content provided by third parties involves intellectual property, related rights belong to the corresponding lawful rights holders.

8.6 Availability of Third-Party Services

As third-party services are independently operated by the corresponding service providers, their services may be interrupted, delayed, changed, or terminated due to system maintenance, technical upgrades, network failures, service policy adjustments, or other reasons.

If abnormalities in third-party services affect certain Website features, FLM will take corresponding measures within a reasonably practicable scope to reduce impacts on users’ normal use of the Website.

For interruptions or abnormalities in third-party services beyond FLM’s reasonable control, related responsibilities shall be determined in accordance with applicable laws and regulations and the specific circumstances.

8.7 Third-Party Transactions

Except as otherwise expressly agreed in writing by the parties, transactions, procurement, payments, subscriptions, or other commercial activities that users conduct directly with third parties after accessing third-party websites through links on the Website shall establish legal relationships between the users and the relevant third parties themselves.

FLM does not automatically become a contracting party to related transactions merely by providing third-party links, nor does it automatically assume responsibility for third parties’ performance of their contractual obligations.

If FLM participates as a contracting party in a specific transaction, the rights and obligations of the parties shall be subject to the corresponding contract, order, or other formal commercial documents.

8.8 External Links to the Website

If a third party needs to set links to the Website through its website, platform, or other public channels, it should ensure that the linking method is lawful and accurate, and shall not:

1. (1) falsely represent that it has an authorization, cooperation, agency, or other special relationship with FLM;
2. (2) use FLM’s name, trademarks, or brand identifiers in a manner that may cause public misunderstanding or confusion;
3. (3) use framing or other technical methods that cause users to mistakenly believe that Website content belongs to the third-party website;
4. (4) use Website links for illegal, fraudulent, infringing, or other improper purposes; or
5. (5) engage in other conduct that may harm FLM’s brand, reputation, or lawful rights and interests.

FLM has the right to require third parties that violate the above provisions to stop the related linking conduct.

8.9 Boundary of Third-Party Liability

To the extent permitted by applicable laws and regulations, for products, services, websites, or content that are entirely independently provided and controlled by third parties, related liability shall in principle be borne in accordance with law by the entity that actually provides or controls such products, services, websites, or content.

However, these Terms do not exclude or limit liability that FLM should bear in accordance with law due to its own conduct.

The mere fact that a cooperative relationship exists between FLM and a third party does not mean that the parties constitute an agency, partnership, joint venture, or other similar legal relationship, unless otherwise expressly agreed in writing by the parties.

8.10 Users’ Duty of Care

Before accessing third-party websites, using third-party services, or engaging in transactions with third parties, users should independently verify the identity, qualifications, service conditions, and other important information of the relevant third parties based on actual circumstances.

For third-party services involving payment, contract signing, trade secrets, personal information, or other important matters, users should take reasonable care commensurate with the related risks.

8.11 Relationship with Other Policies

Where third-party services involve cookies, website analytics, personal information processing, or cross-border data transfers, the specific processing rules shall be subject to the Privacy Notice, Cookie Policy, and applicable laws and regulations.

If FLM subsequently adds or adjusts third-party services, it may update related policies or explanations based on actual circumstances.

9.1 Changes to the Terms

FLM has the right to revise or update these Terms based on changes in applicable laws and regulations, regulatory requirements, business development, website feature adjustments, technical upgrades, or operational management needs.

Updated Terms will be published on the Website and will take effect as of the date of publication, unless otherwise provided by applicable laws and regulations or unless FLM otherwise expressly states an effective date in the related announcement.

For changes that may materially affect users’ rights and obligations, FLM will, based on applicable laws and regulations and actual circumstances, provide notice to users through website announcements, page prompts, email, or other reasonable means.

9.2 Users’ Acceptance of Updated Terms

Users should regularly review these Terms to understand possible updates.

After updated Terms take effect, a user’s continued access to or use of the Website shall be deemed acceptance of the updated Terms, except where applicable laws and regulations require separate express consent from the user.

If a user does not agree to the updated Terms, the user may stop accessing or using the Website, and may apply to cancel the member account through features provided by the Website.

A user’s cessation of use of the Website or cancellation of a member account does not affect rights and obligations that arose lawfully before such cessation or cancellation.

9.3 Adjustment of Website Features

FLM may add, adjust, or optimize the pages, content, features, and services of the Website based on business development, user needs, technical upgrades, operational management, or other reasonable needs.

Related adjustments may include without limitation:

1. (1) adding or adjusting product display features;
2. (2) adjusting product classification, search, or filtering methods;
3. (3) adjusting membership registration, login, or account management features;
4. (4) adjusting product Favorites features;
5. (5) adjusting RFQ or business inquiry features;
6. (6) adjusting product material download features; and
7. (7) adding, adjusting, or discontinuing other Website features.

FLM will take reasonable measures based on actual circumstances to minimize the impact of material feature adjustments on users’ normal use of the Website.

9.4 Updates to Website Content

FLM has the right to update, modify, correct, or delete product information, technical materials, images, news, product catalogs, and other Website content based on product changes, business development, supply conditions, technical updates, or other reasonable reasons.

Updates to Website content do not affect specific transaction rights and obligations already confirmed by the parties through contracts, orders, or other formal commercial documents.

If information updated on the Website differs from previously published general information, the latest published information shall prevail; for matters where a specific transaction relationship has already been formed, the formal commercial documents finally confirmed by the parties for that specific transaction shall prevail.

9.5 Website Maintenance and Temporary Suspension

To ensure the secure and stable operation of the Website, FLM may conduct system maintenance, technical upgrades, security checks, data maintenance, or other necessary operations based on actual needs.

During such periods, all or part of the Website’s features may temporarily be inaccessible or unusable.

For foreseeable planned maintenance that may have a significant impact on users, FLM will provide advance notice through website announcements or other reasonable means based on actual circumstances.

For temporary maintenance measures taken due to emergency security incidents, system failures, network anomalies, or other circumstances that cannot reasonably be foreseen in advance, FLM may handle them promptly based on actual circumstances.

9.6 Service Suspension

In the following circumstances, FLM may suspend all or part of the Website services based on actual circumstances:

1. (1) necessary system maintenance or technical upgrades;
2. (2) network, server, or other technical failures;
3. (3) discovery of material information security risks or network attacks;
4. (4) material abnormalities in third-party infrastructure services;
5. (5) force majeure events;
6. (6) suspension of services required by laws and regulations, regulatory authorities, or judicial authorities;
7. (7) emergency measures needed to protect the lawful rights and interests of FLM, users, or third parties; and
8. (8) other reasonable circumstances where suspension of services is truly necessary.

FLM will take reasonable measures based on actual circumstances to restore related services.

9.7 Termination of the Website or Services

FLM may decide to terminate the Website or part of the Website’s services based on changes in laws and regulations, business adjustments, operational arrangements, technological development, or other reasonable reasons.

If related termination may materially affect members’ normal use, FLM will, based on applicable laws and regulations and actual circumstances, provide advance notice to users through website announcements, email, or other reasonable means.

After termination of the Website or related services, FLM will handle lawfully retained user information and related data in accordance with applicable laws and regulations, the Privacy Notice, and related data management requirements.

9.8 Users’ Cessation of Use

Users may stop accessing or using the Website at any time.

Members may apply to cancel their member accounts through the account cancellation feature provided by the Website.

A user’s cessation of use of the Website or cancellation of a member account does not affect rights and obligations that arose lawfully before such cessation or cancellation, nor does it affect the validity of contracts, orders, and other formal commercial documents already signed or confirmed by the parties.

9.9 Force Majeure and Events Beyond Reasonable Control

If events beyond FLM’s reasonable control cause the Website to be unable to operate normally, certain features to be unusable, or services to be interrupted, FLM will take measures within a reasonably practicable scope to reduce related impacts.

Such events may include without limitation:

1. (1) natural disasters;
2. (2) war, armed conflict, terrorist activities, or major social events;
3. (3) government actions or changes in laws and regulations;
4. (4) major public health events;
5. (5) large-scale network or communication service interruptions;
6. (6) power supply interruptions;
7. (7) material failures of third-party infrastructure or key technical services;
8. (8) major network attacks or information security incidents; and
9. (9) other events beyond FLM’s reasonable control.

Related responsibilities shall be determined based on the specific circumstances of the event and applicable laws and regulations.

9.10 Continued Validity of Rights and Obligations Already Arisen

Amendments to these Terms, suspension or termination of Website services, and users’ cessation of use of the Website or cancellation of member accounts do not affect rights and obligations that arose lawfully before such events and that should continue to be performed.

Provisions that by their nature should remain effective after termination of these Terms, including without limitation intellectual property, allocation of liability, dispute resolution, and other provisions that should continue in effect under law, may continue to remain effective after termination of the related legal relationship.

10.1 Governing Law

The formation, effectiveness, interpretation, performance of these Terms, and the resolution of disputes related to these Terms, shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

If the laws and regulations applicable in the user’s location or to related matters contain mandatory provisions that cannot lawfully be excluded or restricted by contract, such mandatory provisions shall still apply.

10.2 Friendly Negotiation

If any dispute, controversy, or claim arises from a user’s access to or use of the Website, or from the interpretation, performance, or application of these Terms, the parties should first seek resolution through friendly negotiation in good faith.

Users may contact FLM through the contact methods listed in Chapter 11 of these Terms so that the parties may communicate and handle related matters.

10.3 Dispute Resolution

If the parties are unable to resolve a dispute through friendly negotiation, except as otherwise mandatorily provided by applicable laws and regulations or otherwise validly agreed in writing by the parties, related disputes shall be submitted to the courts of the Hong Kong Special Administrative Region of the People’s Republic of China that have lawful jurisdiction.

10.4 Disputes Relating to Specific Transactions

If a user and FLM separately sign or confirm a contract, order, proforma invoice, or other formal commercial document regarding specific product procurement, sales, supply, or other commercial cooperation, and such document expressly provides otherwise for governing law or dispute resolution, disputes relating to that specific transaction shall preferentially be handled in accordance with the valid provisions of such formal commercial documents.

These Terms primarily apply to users’ access to and use of the Website, and should not replace contracts and other formal commercial documents separately signed or confirmed by the parties for specific transactions.

10.5 Mandatory Legal Provisions

Nothing in these Terms shall be construed as excluding, limiting, or depriving users of rights they lawfully enjoy under applicable laws and regulations and that cannot be excluded or limited by contract.

If any provision of these Terms conflicts with mandatory provisions of applicable laws and regulations, the relevant mandatory provisions shall prevail, provided that such conflict shall not affect the validity of the remaining provisions of these Terms.

10.6 Severability

If any provision or part of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction or other competent authority, such provision or part shall be deemed adjusted or severed to the extent necessary, without affecting the validity and enforceability of the remaining provisions of these Terms.

To the extent permitted by law, the relevant provisions should be interpreted or enforced in a manner that most closely approximates the lawful purpose of the original provisions.

10.7 No Waiver

FLM’s failure to exercise, delay in exercising, or partial exercise of any right under these Terms shall not be deemed a waiver of such right, nor shall it affect FLM’s subsequent exercise of related rights in accordance with law.

FLM’s failure to take measures in a particular circumstance does not mean that it waives related rights in other identical or similar circumstances.

10.8 Headings

Chapter and section headings in these Terms are provided solely for convenience of reading and understanding, and do not affect the interpretation or legal effect of the related provisions.

10.9 Language Versions

These Terms may be provided in different language versions based on the Website’s operations and international business development needs.

Different language versions are intended to facilitate reading and understanding by users in different countries and regions.

If there are differences in interpretation among different language versions, determination shall be based on the version effectiveness statement then published on the Website and applicable law; if the parties have otherwise agreed in writing for a specific transaction, the provisions of the related formal commercial documents shall prevail.

11.1 Contact Methods

If users have any questions, opinions, or suggestions regarding these Terms, the Website’s rules of use, member accounts, or related website services, they may contact FLM through the following means:

Official Website:

www.flmfloormart.com

Contact Email:

support@flmfloormart.com

FLM will handle or respond within a reasonable period based on the nature of the matter submitted by the user and the actual circumstances.

11.2 Legal and Compliance Matters

If users need to contact FLM regarding these Terms, intellectual property, website compliance, or other legal matters, they may submit related information through the corresponding contact methods published by FLM.

For intellectual property infringement notices, users should to the extent possible provide the following information:

1. (1) the name of the rights holder and valid contact details;
2. (2) materials that can prove ownership of the relevant rights;
3. (3) the specific location of the allegedly infringing content or related information;
4. (4) the facts and grounds of the alleged infringement; and
5. (5) other materials reasonably necessary to handle the matter.

FLM will handle related matters in accordance with applicable laws and regulations and actual circumstances.

11.3 Privacy and Personal Information Matters

If users have questions regarding the collection, use, storage, sharing, cross-border transfer, or other processing of personal information, or wish to lawfully exercise rights related to personal information, they should contact FLM in accordance with the contact methods published in the FLM Global Privacy Notice.

Specific processing rules for personal information and privacy-related matters shall be subject to the FLM Global Privacy Notice.

11.4 Business and Product Inquiries

If users need to contact FLM regarding products, RFQs, procurement needs, samples, product materials, or other business cooperation matters, they may submit related needs through the RFQ or “Contact Us” features provided on the Website, or through business contact methods published by FLM.

Where specific transactions are involved in business communications, the parties’ final rights and obligations shall be subject to contracts, orders, proforma invoices, or other formal commercial documents finally signed or confirmed by the parties.

11.5 Updates to Contact Information

FLM may update the contact methods published in these Terms based on business development and operational management needs.

If contact methods change, FLM will update the related information on the Website. Users should rely on the latest contact methods published on the Website.

Except as otherwise expressly stated on the Website, the intellectual property rights in the Website and the text, images, product materials, technical documents, product catalogs, trademarks, logos, webpage designs, software programs, databases, and other related content contained therein belong in accordance with law to FLM (Floormart) or the relevant lawful rights holders.

Without the prior written authorization of FLM (Floormart) or the relevant rights holders, no unit or individual may copy, republish, modify, transmit, display, sell, license, or use for other unauthorized commercial purposes in a manner that violates applicable laws and regulations or these Terms.

This statement does not limit any lawful rights that any individual or organization enjoys under applicable laws and regulations and that cannot be excluded or limited by contract.

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