FLM Global Privacy Notice

This Notice is intended to help you understand how FLM collects, uses, shares, stores, and protects your personal information, as well as the rights you have under applicable law.

This Notice is organized by business scenario. You may refer to the table of contents to review relevant chapters. If you wish to understand the privacy practices applicable to a specific product or service, please refer to the privacy notice separately published for that product or service, where applicable.

1.1 Introduction

FLM (hereinafter referred to as "FLM," "we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable law.

This FLM Global Privacy Notice (hereinafter referred to as "this Notice") explains how FLM collects, uses, shares, stores, protects, and otherwise processes personal information in connection with the provision of websites, digital platforms, products, and related services, and the related rights you may have under applicable law.

This Notice applies to websites and digital platforms operated by FLM, and to related products, services, applications, online tools, and other digital services that reference or link to this Notice (collectively, the "Services").

1.2 Scope of This Notice

Unless otherwise stated, this Notice applies to FLM's processing of personal information in connection with the provision of Services, including but not limited to:

• browsing FLM websites;
• registering for or using membership services;
• submitting an online inquiry (RFQ);
• contacting FLM for product, technical, or after-sales support;
• participating in market activities, training, or other business exchange activities hosted or participated in by FLM;
• using digital services currently or subsequently offered by FLM.

Where FLM separately publishes a dedicated privacy notice or supplemental statement for a specific product, service, or activity, the applicable dedicated document shall govern the relevant processing activities. In the event of any inconsistency between such dedicated document and this Notice, the dedicated document shall prevail.

Official website: https://www.flmfloormart.com

1.3 Our Intended Users

FLM primarily provides products and services to enterprise customers, business partners, and other professionals engaged in commercial activities.

This Notice does not apply to third-party websites, products, or services that are not controlled or managed by FLM. For products or services you access or use that are provided by third parties, the processing of personal information shall be governed by the privacy notice or other legal documents published by the relevant third party.

1.4 Principles We Follow

In processing personal information, FLM follows the following basic principles:

• lawfulness, fairness, and good faith;
• clear and reasonable processing purposes;
• processing only personal information necessary to achieve relevant business purposes;
• adopting reasonable technical and organizational measures to protect personal information;
• respecting and safeguarding the rights afforded to individuals under applicable law;
• complying with applicable law and regulatory requirements.

1.5 How to Read This Notice

Because FLM conducts business across multiple countries and regions, data protection laws applicable in different countries or regions may vary.

This Notice is intended to provide unified global principles for the protection of personal information. Where applicable law imposes higher requirements for the protection of personal information, FLM will fulfill the corresponding obligations in accordance with such law.

If you have any questions regarding this Notice, you are welcome to contact FLM using the methods set forth in Chapter 21, Contact Us.

1.6 Service Availability

FLM will continue to optimize its websites and digital platforms as its business develops.

Certain products, services, or features mentioned in this Notice may be available only in specific countries or regions, or may be provided in phases according to business development, and not all users may have access to all features.

Where newly added features involve material changes to the manner in which personal information is processed, FLM will update this Notice in accordance with applicable law and fulfill the corresponding notification obligations as required by law.

Unless otherwise stated in this Notice, the following terms have the meanings set forth below:

2.1 FLM

"FLM," "we," "us," or "our" as used in this Notice refers to the legal entity that operates FLM websites, digital platforms, and related products and services.

Website operator:

FLM websites and related digital platforms are operated by Floormart Global Flooring Technology Limited.

Registered address: Room 617A, 6/F, Global Plaza, 1 Sha Tsui Road, Tsuen Wan, Hong Kong.

Under applicable data protection law, Floormart Global Flooring Technology Limited is the data controller responsible for processing your personal information.

2.2 Personal Information

Personal information means information relating to an identified or identifiable natural person that is recorded electronically or by other means, but does not include information that has been anonymized in accordance with applicable law.

Definitions of "personal information" or "personal data" under applicable law in different countries or regions may vary. "Personal information" as used in this Notice shall be understood in accordance with applicable law.

2.3 Processing

Processing means any operation performed on personal information, including collection, recording, organization, storage, use, inquiry, analysis, sharing, transmission, disclosure, deletion, or any other operation.

2.4 User

User means a natural person who accesses, browses, registers for, or uses FLM Services, or otherwise establishes a business relationship with FLM.

Depending on the business scenario, a user may include a customer contact, supplier contact, partner contact, registered platform member, inquiry contact, or other business-related individual.

2.5 Membership Account

Membership account means an account obtained by a user after registering on an FLM digital platform, used to access membership features and related digital services.

The service content and permissions corresponding to different membership types may vary.

2.6 Online Inquiry (RFQ)

Online inquiry (RFQ) means a product inquiry, quotation request, project requirement, or other business cooperation request (Request for Quotation) submitted by a user through an FLM digital platform.

RFQ services are intended to help FLM understand customer needs and provide product consultation, technical support, quotations, and related business services.

2.7 Authorized Franchisee

Authorized franchisee means a partner authorized by FLM to provide product promotion, sales support, technical services, customer services, or other business support within a specific country, region, or business scope.

Depending on actual business needs, authorized franchisees may participate in certain customer service processes.

2.8 Third-Party Service Provider

Third-party service provider means a third-party organization engaged by FLM to provide professional services in support of website operation, information technology, system maintenance, customer service, market activities, data hosting, or other business operations.

Relevant third parties process related information only to the extent necessary to achieve agreed business purposes.

2.9 Digital Platform

Digital platform means websites, membership systems, online service platforms, mobile applications (if launched in the future), customer portals, online tools, and other digital services provided or operated by FLM.

The specific features of a digital platform may be adjusted according to business development.

2.10 AI Services

AI services means digital features based on artificial intelligence technology that FLM currently or may provide in the future, including but not limited to intelligent Q&A, information retrieval, product recommendations, assisted customer service, or other intelligent services.

Specific AI services shall be determined based on the features actually provided.

2.11 Business Partner

Business partner means an enterprise or organization that has established a business relationship with FLM to support product supply, technical support, customer service, market promotion, or other business operations, including authorized franchisees and other business partners that cooperate with FLM in accordance with applicable law.

2.12 Applicable Law

Applicable law means data protection, privacy protection, and other relevant laws and regulations applicable to FLM or related personal information processing activities.

Because FLM conducts business across multiple countries and regions, applicable law may vary depending on the user's location, the location of business activities, or the type of service.

2.13 This Notice

This Notice means the FLM Global Privacy Notice and its subsequent updated versions published in accordance with applicable law.

3.1 Who We Are

FLM is an enterprise incorporated in the Hong Kong Special Administrative Region of the People's Republic of China in 2025. FLM is dedicated to building a global one-stop digital platform for flooring solutions, providing enterprise customers, partners, and industry users with product information, technical support, digital tools, and related services.

As its business develops, FLM has gradually expanded its operations across Asia and other regions, and will continue to expand its international business network according to business development to provide product and service support to customers in different countries and regions.

3.2 Services We Provide

Depending on business development, services that FLM currently or may provide include:

• product display and information inquiry;
• product consultation and technical support;
• online inquiry (RFQ) services;
• membership services;
• training and learning resources;
• AI-assisted digital services (where applicable);
• other digital features related to products, projects, and customer service.

The services available in different countries or regions may vary and may be adjusted according to local business needs.

3.3 How We Conduct Business

To better serve customers in different countries and regions, FLM may, according to business needs, work with authorized franchisees or other business partners to jointly provide products, technical support, project implementation, customer service, and other related business support.

The FLM website is operated centrally by Floormart Global Flooring Technology Limited. Depending on the specific business scenario, relevant products or services may be provided by FLM, authorized franchisees, or other business partners.

Where personal information processing is involved, FLM will, in accordance with this Notice and applicable law, work with relevant partners to adopt reasonable measures to protect the security of personal information, and will process related information only to the extent necessary to achieve business purposes.

3.4 How We Protect Your Privacy

FLM values the protection of personal information and is committed to processing personal information in a lawful, fair, and transparent manner in the course of providing products and services.

We will process personal information only to the extent necessary to achieve relevant business purposes, and will adopt reasonable technical and organizational measures to protect the security of personal information in accordance with applicable law.

For detailed information on how FLM collects, uses, shares, retains, and protects personal information, please refer to the relevant chapters of this Notice.

3.5 Entities to Which This Notice Applies

This Notice applies to FLM as a personal information processing entity, and to authorized franchisees that participate in personal information processing in the course of providing relevant products or services (where applicable).

Depending on your country or region, the products or services you use, and specific business arrangements, the entity that actually processes your personal information may vary.

Where required by applicable law, FLM will provide you with information regarding relevant entities through website pages, dedicated privacy notices, or other appropriate means.

4.1 Overview

FLM collects personal information necessary to achieve relevant business purposes based on the products, services, or features you use.

Whether you provide personal information to FLM, and what information you provide, generally depends on the specific services you choose to use. Some information is provided by you voluntarily; some information may be generated automatically when you use a website or digital platform.

If you choose not to provide certain necessary information, relevant products, services, or features may not function properly.

4.2 When You Browse FLM Websites

When you visit FLM websites, we may automatically collect information related to website operation and security, such as:

• IP address;
• browser type and version;
• operating system information;
• device type;
• date and time of access;
• page visit records;
• referring page;
• website usage logs;
• information generated by Cookies and other online technologies.

The above information is primarily used to ensure normal website operation, maintain information security, analyze overall website performance, and continuously optimize user experience.

For detailed information on Cookies and other online technologies, please refer to Chapter 13 of this Notice, Cookies and Other Online Technologies.

4.3 When You Register for or Use Membership Services

When you register for an FLM membership account or use membership services, we may collect information you voluntarily provide, such as:

• name;
• company name;
• job title;
• email address;
• contact phone number;
• country or region;
• login credentials and account information.

The above information is used to create and manage membership accounts and to provide related membership services to you.

4.4 When You Submit an Online Inquiry (RFQ)

When you submit an online inquiry (RFQ) through an FLM digital platform, we may collect information you voluntarily provide, such as:

• contact information;
• company information;
• project name;
• product requirements;
• project location;
• inquiry content;
• other business information you voluntarily provide.

Depending on your business needs, the inquiry content you submit may include business information related to the project.

Please ensure that the information you submit is relevant to the business at hand and that you have the authority to provide such materials to FLM.

4.5 When You Contact FLM

When you contact FLM through contact methods provided on the website, we may collect information you voluntarily provide, such as:

• name;
• company name;
• contact information;
• inquiry content;
• other information you voluntarily provide.

The above information is used to respond to your inquiries, handle your requests, and provide related customer services.

4.6 When You Participate in FLM Activities

When you register for or participate in exhibitions, training sessions, technical exchange events, or other market activities hosted or participated in by FLM, we may collect information related to event organization, such as:

• name;
• company name;
• job title;
• contact information;
• country or region;
• event registration and participation information.

Related information is primarily used for event organization, communication and coordination, and follow-up services.

4.7 Other Information You Voluntarily Provide to Us

In the course of conducting business cooperation with FLM or using related services, you may voluntarily provide us with other information not expressly listed in this chapter.

FLM will process related information in accordance with the business purpose corresponding to the information you provide and applicable law, and will use such information only to the extent necessary to achieve relevant business purposes.

5.1 Overview

FLM uses your personal information within the scope necessary to achieve relevant business purposes based on the products, services, or features you use.

We will use your personal information only for the purposes described in this Notice, or for other purposes consistent with the original processing purpose to the extent permitted by applicable law.

5.2 Providing Products and Services to You

We use your personal information to provide the products, services, or business support you request, including:

• responding to product inquiries or business requests;
• processing online inquiries (RFQ);
• providing product, technical, or project support;
• managing membership services;
• responding to your inquiries or feedback;
• providing pre-sales and after-sales services.

5.3 Maintaining Business Relationships

To establish, maintain, and develop ongoing relationships with customers, partners, and other business-related parties, we may use your personal information to:

• communicate with you regarding business matters;
• follow up on project or cooperation progress;
• coordinate relevant business teams to provide support;
• retain necessary business communication records;
• provide ongoing customer service.

5.4 Ensuring Website and Platform Operation

To ensure the normal operation of websites and digital platforms, we may use related information to:

• maintain stable website and system operation;
• safeguard account and platform security;
• prevent abnormal access, fraud, or other security risks;
• troubleshoot system failures;
• improve website performance and user experience.

5.5 Compliance with Legal Obligations

Where required or permitted by applicable law, FLM may use your personal information to fulfill legal, regulatory, judicial, or other lawful obligations.

5.6 Protecting Lawful Rights and Interests

Where necessary, FLM may use your personal information to protect the lawful rights and interests of FLM, users, partners, or other relevant parties, including:

• investigating suspected unlawful conduct or violations of platform rules;
• handling complaints, disputes, or claims;
• preventing fraud, misuse, or other improper conduct;
• maintaining the security of products, services, and platforms.

5.7 Continuous Improvement of Products and Services

To continuously improve the quality of products, services, and digital platforms, we may conduct statistics, analysis, or improvements based on website performance, customer feedback, and business needs.

Such analysis is primarily used to optimize overall business performance and, where reasonable, to minimize the impact on personal information.

5.8 Other Lawful Uses

Where you have authorized or consented, or where otherwise provided by applicable law, FLM may use your personal information for other lawful purposes.

Where such use results in a material change to the purpose of personal information processing, FLM will update this Notice in accordance with applicable law and fulfill the corresponding obligations as required by law.

6.1 Overview

FLM collects personal information through different channels depending on how you interact with us.

In most cases, we collect personal information directly from you. In certain business scenarios, we may also obtain related information through automated technologies or from third parties lawfully.

6.2 Information You Provide Directly to Us

When you actively use FLM products or services, you may decide whether to provide related personal information to us.

For example, when you:

• register for a membership account;
• submit an online inquiry (RFQ);
• contact FLM;
• inquire about products or technical support;
• register for exhibitions, training, or other market activities;
• conduct business cooperation with FLM;

you may voluntarily provide related personal information to us.

6.3 Information We Collect Automatically

When you visit FLM websites or use digital platforms, to ensure normal website operation and improve user experience, we may automatically collect certain information through Cookies, website logs, and other online technologies.

For detailed information on Cookies and other online technologies, please refer to Chapter 13 of this Notice, Cookies and Other Online Technologies.

6.4 Information Provided by Third Parties

Where permitted by applicable law, we may obtain personal information related to business cooperation from third parties, such as:

• business contact information provided to FLM by your employer;
• information provided to FLM by a partner you have authorized;
• information lawfully shared by co-organizers of market activities;
• business contact information obtained from publicly available lawful sources.

FLM will process the above information in accordance with applicable law and, to a reasonable extent, verify the lawfulness of its source.

6.5 Please Ensure the Accuracy of Information You Provide

If you provide personal information to FLM, please ensure that such information is true and accurate, and promptly update any information that has changed.

If you provide another person's personal information to FLM on behalf of an enterprise or other organization, please ensure that you have obtained the necessary authorization or have another lawful basis as required by applicable law.

7.1 Our Sharing Principles

FLM respects and protects your personal information.

Except as described in this Notice, with your authorization or consent, or as otherwise provided by applicable law, FLM will not sell your personal information to third parties.

When there is a genuine business need to share personal information, we will follow the principles of lawfulness, propriety, necessity, and minimum necessity, share relevant information only to the extent necessary to achieve the relevant business purposes, and take reasonable technical and organizational measures to protect the security of personal information.

We will impose corresponding data protection requirements on relevant recipients based on applicable law and the specific business scenario.

7.2 Sharing Required to Provide Products and Services

To provide you with continuous, efficient, and localized products, technical support, project services, and customer service, FLM may, to the extent necessary to achieve the relevant business purposes, and based on your location, project location, business needs, product type, or service arrangements, share necessary personal information with relevant internal business teams of FLM, authorized franchisees, or other business partners, so as to continue following up on your business needs and provide you with related products or services.

For example:

• responding to product inquiries or business requests;
• following up on online inquiries (RFQ);
• providing product recommendations and technical support;
• coordinating project implementation and customer service;
• providing pre-sales and after-sales support; and
• supporting cross-regional business collaboration and service delivery.

Relevant recipients may process the relevant personal information only to the extent necessary to achieve the agreed business purposes, and shall fulfill corresponding data protection obligations in accordance with applicable law and the parties’ agreements.

7.3 Sharing with Business Partners

Based on specific business needs, FLM may share with business partners involved in product supply, project implementation, or customer service such personal information as is necessary to complete the relevant business, including without limitation:

• product supply or procurement partners;
• project implementation, technical consulting, construction, installation, or commissioning service partners;
• product repair, maintenance, and after-sales service partners;
• training, certification, or technical exchange partners;
• warehousing, logistics, transportation, or delivery partners;
• exhibition, marketing event, or joint promotion partners; and
• other partners necessary to achieve the relevant business purposes.

FLM will share relevant information only to the extent necessary to achieve the relevant business purposes, and will require the relevant partners to take reasonable measures to protect personal information in accordance with applicable law and the parties’ agreements.

7.4 Sharing with Third-Party Service Providers

To support the normal operation of websites, digital platforms, and related business, FLM may engage third-party service providers to provide related professional services, such as:

• website hosting and cloud services;
• information technology support;
• system maintenance;
• data storage;
• network security services;
• customer service support;
• marketing event support; and
• other professional services supporting FLM’s business operations.

Such service providers may process relevant personal information only pursuant to FLM’s engagement and only to the extent necessary to achieve the agreed business purposes, and may not use such information for other purposes.

7.5 Disclosure Based on Legal Requirements

FLM may disclose relevant personal information pursuant to applicable law, regulatory requirements, judicial processes, or lawful requests of competent government authorities, or to protect the lawful rights and interests of FLM, users, business partners, or other relevant parties, to the extent permitted or required by applicable law.

Where permitted by law, FLM will take reasonable measures to protect relevant personal information and will disclose only such information as is legally required to be provided.

7.6 Corporate Transactions

If FLM undergoes a merger, reorganization, asset transfer, investment, financing, business integration, or other similar transaction, relevant personal information may be transferred as part of the transaction.

In such cases, FLM will take reasonable measures to protect relevant personal information in accordance with applicable law, and will require the relevant recipients to continue processing the relevant personal information in accordance with applicable law and this Notice.

7.7 We Do Not Sell Your Personal Information

Except as otherwise provided by applicable law, FLM will not sell your personal information.

If future business models change materially and involve “sale,” “sharing,” or other similar personal information processing as defined under applicable law, FLM will update this Notice in accordance with applicable law and fulfill corresponding notification obligations as required by law.

8.1 Overview of International Data Transfers

As FLM conducts business in different countries and regions, in order to provide you with products, services, or related business support, your personal information may, based on actual business needs, be accessed, stored, used, or otherwise processed across different countries or regions.

International data transfers may occur among FLM, authorized franchisees, business partners, or third-party service providers, but only to the extent necessary to achieve the relevant business purposes.

An international data transfer does not mean that your personal information will be shared with all business partners. FLM will determine the recipients of relevant personal information based on specific business needs and the principle of minimum necessity.

FLM will, in accordance with applicable law and in light of actual business scenarios, take reasonable technical and organizational measures to protect personal information involved in international data transfers.

8.2 Business Scenarios Involving International Data Transfers

Depending on the products or services you use or the specific business arrangements, international data transfers may include without limitation the following scenarios:

• responding to your product inquiries or business requests;
• processing online inquiries (RFQ) and related business communications;
• coordinating cross-regional product, technical, or customer service support;
• supporting business collaboration among FLM, authorized franchisees, and business partners;
• supporting authorized franchisees in providing localized products or services;
• using information technology services that support website operations or business activities; and
• other circumstances permitted or required by laws and regulations.

Whether an international data transfer actually occurs, and who the recipients of the relevant data are, will be determined based on specific business needs.

8.3 How We Protect Personal Information in International Data Transfers

Where an international data transfer occurs, FLM will, in accordance with applicable law and taking into account the business scenario and related risks, take reasonable technical and organizational measures to protect your personal information.

Where necessary, FLM will require relevant recipients to process personal information in accordance with applicable law and the parties’ agreements, and to take appropriate measures to protect the security and confidentiality of such information.

8.4 Data Protection Requirements in Different Countries or Regions

Data protection laws in different countries or regions may differ.

FLM will take corresponding data protection measures for international data transfers based on the relevant business activities and applicable legal requirements, and will take additional measures as required by law where applicable law imposes further obligations.

8.5 Scope of This Chapter

This Chapter applies to international transfers of personal information involved in FLM’s conduct of international business.

Where additional data transfer requirements apply to a specific country, region, product, or service, FLM may provide relevant information to you through a specific privacy notice, supplemental statement, or other appropriate means.

9.1 Retention Principles

FLM retains your personal information only for as long as necessary to achieve the business purposes described in this Notice.

The specific retention period for personal information will be determined comprehensively based on the relevant business scenario, applicable law, contractual obligations, and actual business needs.

When personal information is no longer needed to achieve the relevant business purposes and applicable law does not require continued retention, FLM will delete, anonymize, or take other appropriate measures in accordance with applicable law.

9.2 How We Determine Retention Periods

When determining personal information retention periods, FLM typically considers the following factors:

• the time needed to achieve the relevant business purposes;
• your continued use of the relevant products or services;
• whether a contractual or business relationship with you still exists;
• applicable laws, regulatory requirements, or industry standards;
• reasonable needs for handling complaints, disputes, claims, or protecting lawful rights and interests;
• reasonable needs for information security, risk management, and business continuity; and
• other factors that need to be considered under law.

9.3 Retention in Different Business Scenarios

Personal information generated in different business scenarios may be subject to different retention periods, which will be determined separately based on the relevant business purposes, applicable law, and actual business needs.

For example, information related to membership services, online inquiries (RFQ), customer communications, technical support, marketing events, or other business cooperation may be subject to different retention periods depending on the nature of the business or legal requirements.

9.4 Handling After the Retention Period Expires

When personal information reaches the end of its retention period, or is no longer needed for the original processing purpose, FLM will take appropriate measures in accordance with applicable law, including:

• deleting the relevant personal information;
• anonymizing the personal information; or
• taking other processing methods permitted by applicable law.

If applicable law requires continued retention of relevant information, FLM will continue to retain it within the scope required by law and take reasonable measures to restrict its further use.

9.5 Special Circumstances

In the following circumstances, FLM may continue to retain relevant personal information in accordance with applicable law:

• to fulfill obligations under laws and regulations;
• to cooperate with investigations lawfully conducted by judicial authorities, regulators, or other competent authorities;
• to handle complaints, disputes, claims, or litigation;
• to protect the lawful rights and interests of FLM, users, business partners, or other relevant parties; and
• other circumstances permitted by applicable law.

After such circumstances cease to apply, FLM will handle the relevant personal information in accordance with applicable law.

10.1 Our Information Security Commitment

FLM values the security of personal information and is committed to taking reasonable technical and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or other unlawful processing.

FLM will continually improve its personal information protection management measures based on business development, actual risks, and applicable legal requirements, in order to enhance the level of personal information protection.

10.2 Protective Measures We Take

To protect the security of personal information, FLM may, based on actual business circumstances, take reasonable security management measures, including without limitation:

• establishing personal information management systems;
• implementing access permission management;
• applying appropriate security protections to relevant systems;
• conducting risk management and security maintenance based on business needs; and
• implementing necessary management of personnel involved in personal information processing.

Such measures will be continually improved based on business development, technological changes, and actual risk conditions.

10.3 You Can Also Help Protect the Security of Personal Information

The security of personal information depends not only on FLM’s protective measures, but also on your cooperation.

We recommend that you:

• properly safeguard your account and login credentials;
• do not disclose your account password, verification codes, or other authentication information to others;
• access FLM websites or use related services in a secure and trusted network environment; and
• promptly contact FLM if you discover account anomalies, suspected information leakage, or other security issues.

If your account is used by others or personal information is leaked due to reasons attributable to you, FLM will assist you within a reasonable scope in taking corresponding measures.

10.4 Regarding Information Security

Although FLM is committed to taking reasonable measures to protect personal information, no technology, network transmission, or information storage method can guarantee absolute security.

Accordingly, FLM cannot guarantee that personal information will be absolutely secure under all circumstances. However, we will take reasonable measures in accordance with applicable law to reduce related risks, and will take corresponding measures as required by law in the event of a personal information security incident.

For how we handle personal information security incidents, please refer to Chapter 11 – How We Handle Personal Information Security Incidents of this Notice.

11.1 How We Respond to Personal Information Security Incidents

FLM values the prevention, identification, response, and subsequent handling of personal information security incidents.

If an incident that may affect the security of personal information occurs, FLM will, based on the nature of the incident, its scope of impact, and applicable legal requirements, promptly take reasonable measures to control risks, mitigate potential impacts, and carry out subsequent handling as required by law.

11.2 Measures We May Take

Depending on the specific circumstances of the incident, FLM may take measures including without limitation:

• assessing the nature, scope of impact, and potential risks of the incident;
• taking necessary measures to prevent the incident from spreading further;
• investigating the cause of the incident and taking corresponding improvement measures;
• taking necessary security measures with respect to affected systems or businesses; and
• fulfilling relevant reporting, notification, or other statutory obligations under applicable law.

Specific handling measures will be determined based on the actual circumstances of the incident and applicable legal requirements.

11.3 How We Notify You

Where required by applicable law, and where a personal information security incident may affect your lawful rights and interests, FLM will notify the relevant individuals in accordance with applicable law by email, website announcement, in-site notice, or other appropriate means.

The notification may include:

• basic information about the incident;
• potential impacts;
• measures FLM has taken or proposes to take;
• reasonable precautions you may take; and
• other information required to be disclosed by law.

If, due to legal requirements, technical limitations, or other reasonable reasons, it is not possible to notify each affected individual individually, FLM may publish relevant explanations through announcements or other appropriate means in accordance with applicable law.

11.4 Continuous Improvement After Incidents

FLM will evaluate and improve related management measures based on incident handling experience, business development, and actual risk conditions, continuously enhancing its personal information protection capabilities and risk response capabilities.

12.1 You Can Manage Your Personal Information

FLM respects and protects your rights relating to personal information under applicable law.

Depending on the applicable law of your country or region, you may submit requests regarding FLM’s processing of your personal information. The rights granted to you under the applicable laws of different countries or regions may differ, and FLM will handle your requests in accordance with applicable law.

12.2 What Requests You May Make

Within the scope provided by applicable law, you may, depending on the circumstances, request that FLM:

• inquire whether we process your personal information and about the relevant processing;
• access or obtain personal information you have provided to FLM;
• correct inaccurate or incomplete personal information;
• delete personal information where permitted under applicable law;
• withdraw authorization or consent you have previously given (where applicable);
• raise opinions, suggestions, or complaints regarding personal information processing; and
• exercise other rights relating to personal information granted to you under applicable law.

The specific scope of the above rights will be determined by the applicable law of your country or region.

12.3 How to Submit a Request

If you wish to exercise the above rights, you may contact FLM using the methods set out in Chapter 21 – Contact Us of this Notice, and describe your specific request.

To protect the security of personal information and prevent unauthorized access or operations, FLM may require you to provide necessary information to verify your identity or to confirm that you are authorized to submit the request on behalf of the relevant party.

If you authorize another person to submit a request on your behalf, FLM may require corresponding authorization documents or other necessary materials.

12.4 How We Handle Your Requests

FLM will handle your requests within a reasonable period in accordance with applicable law, and will provide feedback on the handling results based on the specific circumstances.

If your request is relatively complex, or further verification is needed, we may contact you to request additional necessary information.

In general, FLM will not charge a fee for your lawful exercise of rights relating to personal information. However, if your request is clearly repetitive, exceeds a reasonable scope, or applicable law permits charging a reasonable fee, FLM may take corresponding measures in accordance with applicable law.

12.5 Circumstances in Which We May Be Unable to Fulfill a Request

In the following circumstances, FLM may be unable to fully or partially fulfill your request in accordance with applicable law:

• where necessary to fulfill obligations under laws and regulations, regulatory requirements, or other statutory obligations;
• where related to judicial proceedings, administrative enforcement, regulatory investigations, or other activities lawfully conducted;
• where necessary to protect the lawful rights and interests of FLM, other users, business partners, or third parties;
• where your request may affect the lawful rights and interests of others; and
• other circumstances provided by applicable law.

Where required by applicable law, FLM will explain to you the reasons why the request cannot be fulfilled, unless otherwise provided by law.

13.1 What Are Cookies and Other Online Technologies

To support the normal operation of websites and digital platforms, improve user experience, support related features, and continuously optimize services, FLM may use cookies and other similar online technologies (hereinafter collectively, “Cookies and Other Online Technologies”) on its websites, digital platforms, and related online services.

A cookie is typically a small text file stored by a website on your browser or device, which may help the website recognize your device, record your visit status, save your preference settings, and support the normal operation of website features.

In addition to cookies, FLM may, based on actual business needs, also use other online technologies with similar functions, such as local storage, pixel tags, web beacons, log files, and other related technologies.

The above technologies may be used separately or in combination to support websites, digital platforms, and related business features.

Different countries or regions may have different legal requirements regarding cookies and other online technologies. FLM will use related technologies in accordance with applicable law and, where required by applicable law, will obtain your authorization or consent as required by law.

13.2 Why We Use Cookies and Other Online Technologies

FLM may, depending on different business scenarios, use Cookies and Other Online Technologies to the extent necessary to achieve the relevant business purposes, including without limitation:

• supporting the normal operation of websites and digital platforms;
• maintaining member login status and account security;
• identifying abnormal access, network attacks, fraudulent conduct, or other security risks;
• recording your language, country or region, and other preference settings;
• compiling overall website visit statistics and digital platform operation information;
• analyzing website feature usage to continuously optimize products, services, and user experience;
• supporting membership services, online inquiries (RFQ), customer portals, artificial intelligence features, and other digital services (where applicable); and
• other lawful purposes required or permitted by applicable law.

FLM will not change the personal information processing principles described in this Notice merely because it uses Cookies and Other Online Technologies.

13.3 Types of Cookies We May Use

Depending on website features and actual business needs, FLM may use the following types of cookies.

(1) Essential Cookies

Essential cookies are used to support the normal operation of websites and digital platforms.

For example:

• supporting basic website functions;
• maintaining member login status;
• enabling identity authentication;
• helping prevent abnormal access and network attacks;
• enhancing website security; and
• supporting stable website operation.

Essential cookies are generally necessary for the normal operation of the website.

If essential cookies are disabled, some website features may not function properly.

(2) Functional Cookies

Functional cookies are used to record your preference settings in order to improve website experience.

For example:

• saving language selections;
• saving country or region settings;
• saving certain display preferences; and
• improving convenience when you visit the website again.

(3) Analytics Cookies (Where Applicable)

To continuously optimize websites and digital platforms, FLM may in the future use analytics cookies based on business needs to conduct statistical analysis of overall website operation.

For example:

• website visit volume;
• page browsing;
• feature usage;
• overall website performance; and
• user experience optimization.

Such analysis is primarily used to compile overall usage statistics, evaluate website operation, and continuously optimize related services, and is not for the purpose of identifying a specific individual.

If FLM uses third-party analytics tools in the future, FLM will fulfill corresponding obligations in accordance with applicable law. The types of cookies currently used by FLM may differ depending on website version, product features, the user’s country or region, and business development, and may be adjusted based on actual operational needs.

(4) Other Business-Related Cookies (Where Applicable)

As websites and digital platforms develop, FLM may in the future, based on business needs, use cookies or other online technologies necessary to support the operation of membership systems, online inquiries (RFQ), customer portals, artificial intelligence features, or other digital services.

If the use of newly added cookies results in material changes to the way personal information is processed, FLM will update this Notice in accordance with applicable law and fulfill corresponding notification obligations as required by law.

13.4 Online Technologies Provided by Third Parties

Based on website operations and business needs, FLM may engage third-party service providers to provide online technologies needed to support website operation, information technology, security protection, system maintenance, website analytics, or other related business.

Such third parties may process related information only pursuant to FLM’s engagement and only to the extent necessary to achieve the agreed business purposes, and shall fulfill corresponding data protection obligations in accordance with applicable law and the parties’ agreements.

If a relevant third party is required under applicable law to obtain your authorization or consent, FLM or the relevant third party will take corresponding measures as required by law.

For cookies and other online technologies used by websites, platforms, or services independently operated by third parties, the privacy notices, cookie policies, or other related legal documents published by the relevant third parties shall apply.

13.5 Cookie Retention Periods

Different types of cookies may have different retention periods.

Some cookies are valid only during your browsing of the website and will automatically expire after you close the browser (session cookies); some cookies may be stored on your device for a certain period so that your device can be recognized or your related settings can be saved when you visit the website again.

FLM will use Cookies and Other Online Technologies for the period necessary to achieve the relevant business purposes, and will manage related online technologies and the information they generate in accordance with applicable law.

13.6 How You Can Manage Cookies

Most browsers allow you to view, manage, delete, or restrict the use of cookies.

You can usually, through browser settings:

• view stored cookies;
• delete existing cookies;
• block some or all cookies; and
• set the browser to prompt you before saving cookies.

Management methods may differ by browser. Please refer to the help documentation provided by the relevant browser.

Please note that if you disable essential cookies, some website features, membership services, online inquiries (RFQ), customer portals, artificial intelligence features, or other digital services may not operate normally, or your user experience may be affected.

13.7 Updates Relating to Cookies

As websites, digital platforms, and related business develop, the way FLM uses Cookies and Other Online Technologies may be adjusted.

If related adjustments result in material changes to the way personal information is processed, FLM will update this Notice in accordance with applicable law and, where necessary, fulfill related notification obligations as required by law.

If FLM later issues a separate Cookie Policy, Cookie Notice, or other specific statement regarding Cookies and Other Online Technologies, such specific document will apply together with this Notice within its scope of application.

14.1 Description of Artificial Intelligence Features

As digital services develop, FLM may introduce AI-assisted features based on artificial intelligence (Artificial Intelligence, or "AI") in certain products, services, or digital platforms to improve information access efficiency, optimize user experience, or provide related business support.

This chapter applies only to artificial intelligence features that FLM has actually provided and made available to users. If a relevant feature has not been launched or has not been made available to you, the content of this chapter does not apply to you.

14.2 Information Involved in Artificial Intelligence Features

If you use artificial intelligence features actually provided by FLM, FLM may process information that you actively input, upload, or submit, as well as related information generated during your use, depending on the specific feature.

FLM will process related information only to the extent necessary to achieve the relevant feature and will adopt reasonable measures to protect related personal information in accordance with this Notice and applicable law.

14.3 How We Use Related Information

When you use artificial intelligence features, FLM may process related information for relevant business purposes, including:

• providing relevant artificial intelligence features to you;
• responding to your questions or business inquiries;
• ensuring normal operation of relevant features;
• optimizing relevant features and user experience;
• troubleshooting and maintaining system security;
• fulfilling obligations under applicable law;
• achieving other business purposes directly related to the relevant features.

Except as otherwise provided by applicable law or authorized by you, FLM will not change the personal information processing principles described in this Notice by virtue of providing artificial intelligence features.

14.4 Scope of This Chapter

Artificial intelligence features may be provided progressively depending on country or region, product version, or business development, and not all users may have access to relevant features.

If newly added artificial intelligence features result in material changes to the manner in which personal information is processed, FLM will update this Notice in accordance with applicable law and fulfill the corresponding obligations as required by law.

15.1 About Membership Services

FLM provides membership services to registered users to support their use of platform-related features and to provide a more convenient and efficient business experience.

The specific content of membership services may vary depending on country or region, product version, user type, or business development, and shall be determined based on the features actually provided by FLM.

15.2 Use of Membership Accounts

Membership accounts support your access to and use of membership features made available by FLM, such as:

• managing membership account information;
• viewing and managing business records;
• managing online inquiries (RFQ) and related business processes (where applicable);
• obtaining membership-exclusive services or business support (where applicable);
• using other features made available by FLM to members.

Specific features will be made available progressively according to business development, and not all members may have access to the same features.

15.3 Membership Account Security

Please safeguard your membership account, login credentials, and other authentication information, and ensure that account information is true, accurate, and kept up to date.

If you discover abnormal login activity, unauthorized use, or other security risks affecting your account, please contact FLM promptly and take necessary measures to protect account security as appropriate.

If your account is used by others or other risks arise due to your failure to properly safeguard account information, FLM will provide necessary assistance to a reasonable extent.

15.4 Applicability of Membership Services

This chapter applies only to membership services actually provided by FLM and should be read together with other relevant chapters of this Notice.

With respect to personal information processing involved in membership services, except as otherwise stated in this chapter, the general provisions of this Notice regarding the collection, use, sharing, international transfer, retention, security protection, and management of personal information continue to apply.

If newly added membership features or material changes to the manner in which personal information is processed occur in the future, FLM will update this Notice in accordance with applicable law and fulfill related obligations as required by law.

16.1 About RFQ Services

FLM provides online inquiry (Request for Quotation, or "RFQ") services to help users submit procurement requirements, product requirements, project requirements, or other business requirements, and to support FLM or relevant business teams in providing product recommendations, technical support, business communication, and other related services.

The specific content of RFQ services may vary depending on country or region, product type, business model, or business development, and shall be determined based on the features actually provided by FLM.

16.2 Submitting RFQ Information

Please submit RFQ information according to actual business needs, and ensure that the information provided is true, accurate, complete, and directly related to the relevant business activity.

If you submit an RFQ on behalf of an enterprise, organization, or other entity, please ensure that you have the authority to provide related information.

If RFQ content involves third-party personal information, please ensure that you have obtained the necessary authorization or have a lawful basis to provide related information under applicable law.

16.3 Protection of Business Materials and Related Information

In using RFQ services, you may voluntarily provide FLM with business materials, technical documents, drawings, images, or other information related to procurement requirements, product selection, project implementation, or other business activities.

With respect to content involving personal information, FLM will process such content in accordance with this Notice and applicable law.

With respect to business materials, technical documents, or other non-personal information that you voluntarily submit, FLM will use such information only to the extent necessary to achieve relevant business purposes and will adopt reasonable measures to protect the confidentiality of related information.

If related materials involve third-party rights, please ensure that you have the lawful authority to provide and authorize FLM to use such materials.

16.4 Applicability of RFQ Services

This chapter applies only to online inquiry (RFQ) services actually provided by FLM and should be read together with other relevant chapters of this Notice.

With respect to personal information processing involved in RFQ services, except as otherwise stated in this chapter, the general provisions of this Notice regarding the collection, use, sharing, international transfer, retention, security protection, and management of personal information continue to apply.

If newly added RFQ features or material changes to the manner in which personal information is processed occur in the future, FLM will update this Notice in accordance with applicable law and fulfill related obligations as required by law.

17.1 About Customer Relationship Management

To provide customers with continuous, stable, and efficient business support, FLM may establish and maintain business relationships with customers, business partners, and other relevant parties in the course of business cooperation, and conduct necessary customer relationship management activities.

Customer relationship management is intended to support business communication, project collaboration, customer service, and long-term business cooperation, and will not change the personal information processing principles described in this Notice.

17.2 Business Communication Records

In the course of business cooperation, FLM may, according to actual business needs, retain records related to communications with customers, including but not limited to:

• product and business inquiries;
• project communication and follow-up records;
• technical support and service records;
• communications related to online inquiries (RFQ);
• pre-sales and after-sales service records;
• other communication records directly related to business cooperation.

Related records are used only to achieve relevant business purposes and will be managed in accordance with this Notice and applicable law.

17.3 Ongoing Business Support

To ensure the continuity of business cooperation, FLM may maintain necessary contact with you during the course of business cooperation, including:

• responding to your business inquiries or service requests;
• following up on project or procurement requirement progress;
• coordinating related product, technical, or customer service support;
• notifying you of important matters related to your business;
• supporting the ongoing development of business cooperation.

FLM will conduct the above communications according to actual business needs and will, to the extent possible, minimize unnecessary disruption to you.

17.4 Applicability of Customer Relationship Management

This chapter applies only to customer relationship management activities conducted by FLM and should be read together with other relevant chapters of this Notice.

With respect to personal information processing involved in customer relationship management, except as otherwise stated in this chapter, the general provisions of this Notice regarding the collection, use, sharing, international transfer, retention, security protection, and management of personal information continue to apply.

If the customer relationship management model changes materially in the future and results in material adjustments to the manner in which personal information is processed, FLM will update this Notice in accordance with applicable law and fulfill related obligations as required by law.

18.1 About Marketing and Business Communications

To the extent permitted by applicable law, FLM may send you information related to products, services, or business cooperation through email, telephone, or other appropriate means.

Such information may include business notices, product updates, industry news, technical materials, market activities, or other information related to your business cooperation.

FLM will conduct related communications based on your business relationship with us, your choices, and requirements under applicable law.

18.2 Information We May Send to You

Depending on the specific business scenario, information FLM may send to you includes but is not limited to:

• product or service updates;
• technical materials or industry news;
• notices regarding exhibitions, training, or market activities;
• platform feature updates;
• important notices related to your business cooperation;
• other information directly related to business cooperation.

Where applicable law requires your consent, FLM will obtain your consent before sending related information as required by law.

18.3 Your Choices

If you do not wish to continue receiving related marketing information, you may use the unsubscribe method provided in the email or contact FLM using the methods set forth in Chapter 21, Contact Us, of this Notice.

Upon receiving your request, FLM will handle your request in accordance with applicable law and actual business circumstances.

Please note that important notices directly related to products, services, accounts, security, or business cooperation that you are currently using may not be affected by unsubscribe choices.

18.4 Applicability of Marketing and Business Communications

This chapter applies only to marketing and business communication activities conducted by FLM and should be read together with other relevant chapters of this Notice.

With respect to personal information processing involved in marketing and business communications, except as otherwise stated in this chapter, the general provisions of this Notice regarding the collection, use, sharing, international transfer, retention, security protection, and management of personal information continue to apply.

If marketing methods or related business models change materially in the future, FLM will update this Notice in accordance with applicable law and fulfill related obligations as required by law.

19.1 Intended Users of This Platform

The products, services, and digital platforms provided by FLM are primarily intended for enterprise customers, business users, and other professional users, and are not intended for minors.

If you have not reached the age at which you may independently consent to personal information processing under applicable law in your country or region, please use relevant products or services under the guidance or with the consent of your parent, guardian, or other legal guardian, where applicable.

19.2 Personal Information of Minors

FLM does not actively target minors as subjects of personal information collection and does not intentionally collect personal information of minors where such collection is prohibited by applicable law.

If FLM discovers that personal information of a minor has been processed due to inadvertent collection or other reasons, and such processing does not comply with requirements under applicable law, FLM will adopt reasonable measures to address the matter in accordance with applicable law, including deleting related information or taking other appropriate measures.

If you believe that a minor has provided personal information to FLM without lawful authorization, you are welcome to contact us using the methods set forth in Chapter 21, Contact Us, of this Notice.

19.3 Applicability of This Chapter

This chapter should be read together with other relevant chapters of this Notice.

Where applicable law imposes higher requirements for the protection of personal information of minors, FLM will fulfill the corresponding obligations in accordance with applicable law and update this Notice where necessary.

20.1 Why We Update This Notice

FLM may update this Notice based on applicable law, regulatory requirements, business development, adjustments to products or services, and changes in personal information processing activities.

We recommend that you review this Notice periodically to stay informed of the latest version and related updates.

20.2 How We Notify You

If this Notice is updated, FLM will publish the updated Notice through appropriate means based on the significance of the updates, requirements under applicable law, and actual business circumstances.

Where applicable law requires additional notification obligations, FLM will take corresponding measures as required by law.

20.3 Effectiveness of Updates

The updated Notice will take effect on the effective date stated in the Notice. If no effective date is stated, it will take effect upon publication, except as otherwise provided by applicable law.

21.1 How to Contact Us

If you have any questions, comments, or suggestions regarding FLM's personal information processing activities, the content of this Notice, or matters related to personal information protection, you are welcome to contact us.

You may contact FLM regarding the following matters, including but not limited to:

• inquiries about the content of this Notice;
• submission of personal information-related requests;
• feedback regarding personal information protection issues;
• reporting suspected infringement of personal information rights;
• other comments or suggestions related to personal information protection.

FLM will handle your request in accordance with applicable law and actual circumstances and will respond within a reasonable period.

21.2 Submitting Personal Information-Related Requests

If you wish to exercise personal information-related rights under applicable law (such as access, correction, deletion, or withdrawal of consent), please contact FLM through the contact methods listed in this chapter and provide, to the extent possible, the necessary information to help us process your request.

To protect the security of personal information, FLM may, depending on actual circumstances, require you to complete necessary identity verification or provide information demonstrating your authority to submit the relevant request.

For detailed information on personal information rights, please refer to Chapter 12 of this Notice, Managing Your Personal Information.

21.3 Contact Information

Unless otherwise stated, you may contact FLM through the following method:

support@flmfloormart.com

Version V1.0 · Effective Date: [07-20-2026] · Last Updated: [07-20-2026] · © 2026 FLM. All rights reserved.